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Anna Chapman personal email
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As a Senior Account Manager at Quantum Metric, I leverage my experience in SaaS, customer success, and support to provide quality solutions and handle customer escalations for enterprise clients. I am passionate about helping clients achieve their digital transformation and optimization goals using Quantum Metric's platform that collects, analyzes, and predicts customer behavior and intent.My core competencies include problem-solving, analytics, critical thinking, time management, and training. I have strong leadership, interpersonal, and project management skills that enable me to collaborate effectively with internal and external stakeholders, deliver customer service excellence, and drive customer retention and growth. I thrive in a high-growth, start-up environment where I can contribute to the mission and vision of Quantum Metric and its clients.
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Senior Account ManagerFormotivCharlotte, Nc, Us
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Senior Account ManagerQuantum Metric Aug 2021 - PresentColorado Springs, Co, Us -
Sr. Customer Success ManagerStratifyd Oct 2020 - Jul 2021Charlotte, North Carolina, UsOur mission at Stratifyd is to interpret and predict human intent to drive actionable insights. We created an AI-powered platform which collects structured and unstructured data, providing our clients intelligence on both macro and micro levels. Our work led to developing predictive analytics within our platform to provide full coverage around customer intent. -
Sr. Customer Success ManagerRichardson Sales Performance Jan 2018 - Oct 2020Philadelphia, Pa, UsRichardson Sales Performance is the global leader in sales training and performance improvement. We drive accelerated growth by simplifying and solving the sales-growth equation. From ensuring your sales managers are executing the right activities to equipping your sales team to drive a buyer-aligned sales process with exceptional skills and strategies, we will guide your sales organization through a digitally-enabled performance journey that excites, engages, and reveals impact. -
Customer Success ManagerGameffective (Now Centrical) Oct 2016 - Jan 2018GamEffective is a Workforce Gamification platform. It helps companies set and manage personalized benchmarks for performance, learning and development, driving employee performance, motivation and learning.One of just four Gartner Cool Vendors for HR Software, GamEffective is a unique blend of next generation performance management and Employee Gamification. It helps companies engage and motivate employees by setting goals and tracking their performance in real time. GamEffective provides real-time feedback as well as dynamic goal setting for employees and managers to drive better performance - doing away with stale goals stated in once-a-year reviews. By showing goals and objectives to employees, it acts like a fitness tracker for work.
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Customer Success Manager, Strategic Accounts - EliteOn24 Sep 2015 - Oct 2016San Francisco, Ca, UsON24 is the leading webinar marketing platform for demand generation, lead qualification and customer engagement. Its award-winning, patented, cloud-based platform enables companies of all sizes to deliver engaging live and on-demand webinars. Providing industry-leading analytics that can be integrated with all leading marketing automation and CRM platforms, ON24 enables marketers to optimize demand generation, enhance lead qualification and accelerate sales pipeline opportunities.Additional applications for the ON24 product portfolio include virtual training, talent development and town hall meetings. More than 1,200 enterprises rely on ON24, including IBM, CA Technologies, Merck, JPMorgan Chase, Deloitte, Credit Suisse and SAP. -
Sr. Program/Project Manager, Ibm (Strategic Account)On24 Feb 2013 - Sep 2015San Francisco, Ca, UsProject Manager with experience working with small and large clients. A self-motivated and organized professional skilled in orchestrating tasks and details to achieve project goals. Skilled in building excellent rapport with clients and team members. Ability to see the big picture, delegate effectively and achieve on-time project completion. Committed to providing high-quality support and excellent problem-solving skills to all organizational levels.
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Client Services ManagerOn24 Apr 2011 - Feb 2013San Francisco, Ca, Us• Managed client engagement services and solution implementations.• Managed resources based in San Francisco, New York, Singapore, London, and Charlotte.• Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.• Developed and managed client-facing processes and best practices for my team.• Measured, managed, and reported key performance metrics, including resource utilization and overall team effectiveness.• Compiled and managed weekly resource forecasts and team schedules.• Focused development of resources for consideration for promotions within the company.• Team recruiting: • Successfully managed team growth requirements of 60% for 2012 • Coordinated recruiting efforts through local Universities via guest speaker presentations and Career Fairs. • Managed and created new hire onboarding and training.
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Programs CoordinatorMinnesota High Tech Association 2001 - 2002Minneapolis, Mn, UsMHTA is an association of more than 350 technology companies and organizations. Together, we fuel Minnesota’s prosperity through innovation and technology. Our members include some of the world’s leading corporations, mid-sized companies and startups. We are united behind a common vision to make Minnesota one of the country’s top five technology states by 2020. Minnesota High Tech Association members represent IT, bio-sciences, advanced manufacturing, clean, green and edtech. -
Director Of Business Partnerships DivisionCharlottesville Regional Chamber Of Commerce 1998 - 2001Charlottesville, Va, UsDedicated to representing private enterprise, promoting business, and enhancing the quality of life in our Greater Charlottesville communities.
Anna Chapman Skills
Anna Chapman Education Details
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Radford UniversitySpeech Communication / Public Relations
Frequently Asked Questions about Anna Chapman
What company does Anna Chapman work for?
Anna Chapman works for Formotiv
What is Anna Chapman's role at the current company?
Anna Chapman's current role is Senior Account Manager.
What is Anna Chapman's email address?
Anna Chapman's email address is ac****@****ric.com
What is Anna Chapman's direct phone number?
Anna Chapman's direct phone number is +170477*****
What schools did Anna Chapman attend?
Anna Chapman attended Radford University.
What skills is Anna Chapman known for?
Anna Chapman has skills like Saas, Salesforce.com, Enterprise Software, Start Ups, Management, Cloud Computing, Program Management, Customer Relationship Management, Leadership, Account Management, Crm, Project Management.
Who are Anna Chapman's colleagues?
Anna Chapman's colleagues are Joe Matusik, Marykate Baffa, Garrett Smith, Mba, Annalisa Cardon, Jeff Hickam, Gretchen Froehlich, Lidija Milic.
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