• Identified opportunities to modify, automate and streamline processes by examining and analyzing regularly performed tasks; Developed processes and procedures to run the business more effectively and efficiently.• Analyzed, modeled and documented requirements to reconcile current process gaps and issues to enhance systems for future business needs, creating workflow diagrams, technical descriptions, and visuals to convey data. • Created documentation for project development efforts, including use cases, requirements, test plans, process maps, and current/future workflow analyses, and partnered with cross-functional teams for successful implementation.• Developed metrics and reporting tools to measure the effectiveness and efficiency of processes or systems.• Collected, interpreted and broke down customer needs into distinct business requirements and process vague, abstract verbal and written instructions to create and evaluate processes.• Worked with and manipulated large data sets, including a worksheet of 150k+ lines to help develop a new website. • Identified flaws in returns process and rewrote policy in partnership with senior leaders to decrease unwanted returns, resulting in immediate savings of $1M; Worked with IT to update system based on the new workflow. • Researched competitive web sites inside and outside the industry to determine how to categorize inventory and created an inventory taxonomy which was used as the foundation for a new website and all inventory metrics. • Managed the streamlining of the samples department, resulting in shortening the sales cycle by 80% and reducing the cost of sample program from $1M a year down to $350K.• Created Spirit Department in collaboration with ELT and HR; Managed a $20K/year budget to plan events promoting employee engagement and solicited volunteers from all departments.

• Responded to sales inquiries from and established contact with new and existing customers within assigned territory, including New England and parts of FL and northern CA, and upsold business in existing accounts by introducing new products and services, resulting in ~$700k/year.• Initiated sales process by scheduling appointments with clients’ linen buyers, including General Managers, Designers, and Housekeeping Managers; Made initial sales presentation; Gathered account needs and requirements.• Represented company at meetings and trade shows.