Anna Head-Kogut Email & Phone Number

• Partner with a project team to improve password protection in the repository:
• Repository System Administrator
• Project manage record changes, field updates, and enhancements to the repository
• Document business requirements for enhancements in JIRA
• Hold weekly forum meetings to ensure updates are release ready and requirements are gathered
• User acceptance testing and approval

Partner with a global Agile team of designers, solution architects, developers, product owners and key stakeholders to create multi-language intranet sites using SharePoint. Create, upload, content manage, debug, and test all content for each site.

Smithfield, Rhode Island

• Partnered with global business groups to create strategies that improve the performance, usability, and effectives of representative-facing intranet sites.
• Measured effectiveness of usability using card-sorting and tree-testing with Optimal Sort.
• Engaged and collaborated with a scrum team of other information architects, content strategists, software engineers, and product owners to build a Cloud based content management system (0365 SharePoint Online).
• Evaluated and restructured complex product taxonomies.
• Developed user personas and conducted usability testing to create navigational taxonomies.
• Managed large scale (3000+ files) content migrations.

900 Salem Street Smithfield RI

• Worked within XML based content management systems, as a systems administrator.
• Scoped work to define projects and analyzed for information design.
• Distilled and organized large amounts of complex information into simple, useful and usable designs.
• Mentored (100+) writers in how to write, and layout web content.
• Facilitated and developed training for new writers.
• Troubleshooted and resolved content management issues with writers daily.

Marlboro, MA

• Mentored India associates on specific tasks within XML content management system.
• Processed and managed advanced tasks within the system.
• Managed multiple projects.
• Worked remotely.

Marlboro, MA

• Created process flows, policies, operational procedures, and supporting training materials for internal end users.
• Interviewed subject matter experts and review technical specifications to obtain information and conduct meeting facilitation.
• Participated in process/product walkthroughs.
• Wrote clear, accurate, and comprehensive documentation according to styles and conventions.
• Provided editing and format services.
• Managed multiple projects, maintained project plans, and delivered materials accurately and on time.

Marlboro, MA

• Produced on-site event promotional materials.
• Monitored inventory levels of customized client materials.
• Facilitated and coordinated workflow, technical writing, editing, and quality control.
• Partnered with Compliance, Legal, Registered Principals, and Communication Consultants.

Marlboro, MA

• Provided support to Risk Management throughout all phases of the contract inventory/audit project lifecycle.
• Contributed to the development of business requirements.
• Determined legal and compliance needs.
• Maintained project plans.
• Prioritized and delegated tasks appropriately to track and communicate issues.
• Report data gathered, analyzed, and submitted for process improvements.

Cranston, RI

• Coordinated meetings to resolve conversion issues and develop overall strategy to convert Charter One customers to Citizens Bank customers.
• Maintained project plans, action items, and track outstanding issues to identify progress, potential impacts, and gaps.
• Provided support for all phases of conversion of ATM and debit card balance and account information.

• Content manage the development, design, publishing and maintenance of online sites (Retirements, Annuities, Risk, Quality, and Compliance) for the corporate Intranet.
• Provided technical writing, editing, and content development. This includes: Intranet page layout, formatting services, research, application testing, and updates of computer documentation, reference manuals, and.
• Act as a systems and/or functional technical resource, providing advice and information to various departments for the preparation and presentation of user documentation and E-learning training modules.
• Conducted focus groups to streamline processes and make improvements.
• Investigated and solve technical problems, analyzed web trends, and monitored user feedback results.
• Developed taxonomy and apply metadata to Web pages.