- Run delivery from Client location and handle project roadblocks- Accountable for overall delivery across multiple projects in the engagement - Helps lead internal account operations – these include commercial operations, process, coordination etc.- Relationship management; establishes and nurtures relationships with appropriate client-side peer(s)- Resolves delivery issues; understands and handles client expectations to result in an extraordinary client experience- Anchor and drive the steering committee meetings about the delivery status for all projects- Regular connect with Clients at VP, CTO and CIO Levels for the delivery and identifying new opportunities (organic / adjacent)- Liaise and lead collaboration between horizontals to bring in alignments and ensure successful delivery- Track and support the activities of project teams to ensure quality and timeliness of program execution- Responsible for reporting SLAs, metrics and other critical hygiene factors that impact the Account- Ensure engagement objectives are in continuous alignment with the evolving business direction - Get first-hand customer information and uses it for improvements in services provided by SymoCode

- Interact with existing clients and internal contacts as scheduled.- Develop and execute best practice in business development and client management systems.- Develop close relations with clients’ HR teams, senior managers and other key stakeholders.- Obtain and revise account information and complete activities as required.- Execute and perform activities on new client implementations.- Collaborate with finance and sales to ensure contract execution and renewal adjustments.- Create and maintain plan documents working internally.- Direct and manage internal team and clients.- Guide teams to utilize thought leadership to deliver clients’ business goals in innovative ways.- Manage client relationships strategically based on business and marketing objectives.

- Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.- Meeting planned sales goals.- Setting individual sales targets with the sales team.- Tracking sales goals and reporting results as necessary.- Overseeing the activities and performance of the sales team.- Coordinating with marketing on lead generation.- The ongoing training of your salespeople.- Developing your sales team through motivation, counseling and product knowledge education.- Promoting the organization and products.- Understand our ideal customers and how they relate to our products.