Mylène Kerschner Email & Phone Number

• Provide project management support to design and technology clients• Conduct qualitative research interviews and present analysis• Deliver training on topics including white-glove service and effective presentation skills

Philadelphia, Pa

• Supported students and alumni from the College of Arts & Sciences in all facets of career development, including academic planning, career exploration, networking, job and internship searches, interviewing, offer negotiation, and professional transitions• Provided detailed feedback on resumes, cover letters, and other application materials • Conducted mock case and behavioral interviews and offer tailored recommendations for improvement• Created workshops and presented on career topics for student organizations and academic departments• Interviewed, hired, trained, and supervised Wharton MBA Graduate Assistants annually • Transitioned Peer Career Advisor (PCA) program to entirely virtual format during 2020-2021 academic year• Communicated frequently with campus partners including Athletics, Cultural Centers in ARCH, Greenfield Intercultural Center, and LGBT Center, to develop programming, including Pop Up Shops across campus • Managed industry-specific newsletters for sustainability and research career opportunities • Co-created CS Radio podcast and planned and co-hosted weekly episodes • Collaborated with Office of Advancement to coordinate regular events featuring College alumni• Administered Myers-Briggs Type Indicator, Strong Interest Inventory, and Clifton StrengthsFinder career assessments during individualized advising sessions and for groups and teams

Philadelphia, Pa

• Instructed students on business communication including informative and persuasive professional writing• Reviewed and graded 3 business writing assignments per semester for 2-3 sections of 8 Wharton undergraduates• Provided individualized feedback and critiques on business writing assignments and fielded students' questions

Philadelphia Marriott Downtown

• Planned meetings and events for small and medium-sized groups at 1,408-room convention hotel • Advised clients on all aspects of events from room setup and AV rental to menu, décor, and entertainment options• Facilitated banquet for 1,500 guests at which Vice President Biden was featured speaker

St. Thomas, Virgin Islands

• Managed planning and execution of weddings, incentive programs, and meetings for 180-room luxury resort hotel• Consistently achieved highest levels of client satisfaction with meeting planner satisfaction score of 90.9%• Raised group guest satisfaction scores 20% by soliciting guests’ feedback and proactively addressing complaints • Created and implemented new local standard for pre-conference meetings • Led certification training sessions for new pre-conference meeting format• Served as Meetings and Special Events Task Force Manager at Ritz-Carlton, Half Moon Bay (September 2013)

St. Thomas

• Supported MSE Managers with all aspects of events• Personally managed small weddings, celebrations and business meetings • Created resumes and banquet event orders • Arranged and confirmed vendors• Awarded 5-Star Employee of the Third Quarter, 2011

Philadelphia, Pa

• Managed and oversaw Career Services website and Career Services library • Implemented and contributed to WordPress blog, Penn & Beyond, and multiple Twitter accounts in collaboration with colleagues• Shot and edited videos in effort to provide students career-related content• Interviewed, hired and oversaw work-study students who catalogued books and periodicals• Provided technical support to coworkers while serving as liaison to division's technical support office• Coordinated installation of videoconferencing and video-editing equipment

• Supported recruiters and students with schedules and questions regarding On-Campus Recruiting• Prepared recruiting rooms at end of day and closed recruiting facility

• Developed rapport with members and consistently provided a high quality of service • Trained and supervised new employees

Ma, History

Thesis: From Philadelphia's Thriving Market Culture to Two: A History of Reading Terminal Market and South Ninth Street Curb Market

Ba, English, History

Activities and Societies: Women Involved in Living and Learning Pi Beta Phi Phi Alpha Theta, History Honors Society

Italian

Studied abroad at the Umbra Institute in Perugia and took Italian courses at Universita per Stranieri