Kaila Joynes Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

AES Engineering Ltd. provides comprehensive electrical engineering, architectural lighting and technology design services for building construction projects. Headquartered in Vancouver, there are 130 employees across 3 offices in British Columbia and Alberta. • Supported B2B professional services marketing strategy for the firm, across three business lines: AES Engineering; AES Lighting; and AES Technology• Developed key marketing strategies including branding, content marketing, event planning, award submissions, website development, copywriting, social media management, among other functions• Planned and executed company’s first virtual event, coordinating with internal team members, event platform provider and attendees to successfully adapt in response to COVID-19 pandemic• Managed social media accounts (Primary: LinkedIn, Instagram; Secondary: Twitter) to build brand recognition and increase brand engagement. Consistently increased new LinkedIn followers month-over-month• Coordinated with internal and external stakeholders to develop marketing content, including case studies, project photography, brochures and digital content

Melbourne, Victoria, Australia

Temporary contract while on a Working-Holiday Visa in AustraliaCreated internal marketing content for Technology, Engineering and Knowledge (TEK) team Researched and wrote case studies on complex engineering and technical accomplishments to promote individual teams accomplishments and abilities Helped manage intranet content as needed

Vancouver, British Columbia, Canada

As a Consultant at Ideba, I have taken on a number of roles and responsibilities, ranging from planning and executing social media strategies, both paid and unsponsored, through to managing and coordinating projects for top revenue-generating client accounts. Key projects have included, but was far from limited to, analyzing and displaying market research findings and conducting Customer Satisfaction research projects from recruitment to final reporting on a regular cadence. In a fast-paced environment, I have consistently met deadlines and requirements for all work orders, successfully coordinated with clients and internal departments, and produced high quality work with minimal supervision.

As part of my role as Consultant at Ideba, I was a full-time contractor for Veritas Technologies for 18 months. Reporting to the Director of Global Professional Services Marketing, I coordinated and produced Professional Services marketing materials for a global audience. Furthermore, I played a key role in developing project work plans and coordinating with various internal departments to meet goals and deadlines. Notable accomplishments include overseeing and coordinating the design and development of updated intranet pages on a tight deadline, leveraging both client and Ideba resources, as well as planning and executing a successful internal marketing campaign.

Victoria, Bc

Victoria, British Columbia, Canada

As Junior Consultant at Ideba Marketing I assisted in a number of projects for various clients in consulting and research and analysis over two co-op work terms, until I joined the team full-time in September 2016. Responsibilities included customer and market research and analysis, data compilation and presentation, online research, case study production, social media coordination, among many other ad-hoc undertakings.Working with Ideba has equipped me with skills and knowledge of the marketing consulting industry as well as exposed me to a new work environment - working with a virtual team. At Ideba, I have been fortunate to learn more about the high-tech industry where many of our clients are situated such as Microsoft, Symantec and SAP. This role has been an incredibly valuable experience that supplemented my Bachelor of Commerce education.

Victoria, Bc, Canada

As a CSSR at BC Ferries, I was the first point of contact for customers. My responsibility was to provide assistance to all customers of the marine travel company in regards to managing reservations, answering questions, clarifying policies or helping with anything in between. The call center handles hundreds of calls per day from seasoned ferry travellers to first time visitors to tour companies to commercial drivers. As a CSSR, it was my job to determine what each caller was looking for and provide him or her with exceptional customer service tailored to his or her specific needs. In doing so, I developed excellent communication skills as well as valuable work experience that enhances my Bachelor of Commerce degree.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Activities and Societies: Commerce Students' Society

Bachelor’S Degree, Business/Commerce, General

While pursuing a Bachelor of Commerce at the University of Victoria, I studied for one term at Masaryk University in Brno, Czech Republic..