Annarita Zito Email & Phone Number

Maastricht, Li, Nl

Amsterdam, North Holland, Netherlands

Maastricht, Limburgo, Paesi Bassi

Special focus on: - Measurement employees engagement and satisfaction with training- Validation training effectiveness- Internal and external training organization and coordination- New hires onboarding- Need assessment for development of current employees- Training and learning content creation based on ad hoc requests and/or gaps analysis- Training design and delivery- Training program planning and reporting - Stakeholders Management- External Partners and Supplier Management- Learning Management System deployment and administration/maintenance- Support to trainers with training classes and e-learning concept/design- Feedback tools implementation and administration/maintenance- Data anaylis and process improvement- Human performance workshop facilitation (e.g. Insights Discovery)- Auditing- Project Management- Employee engagement and developmet

Maastricht Area, Netherlands

In charge of:• Quality Assurance Management within the Global Contact Center Management organization of Mercedes-Benz and smart (all sites worldwide) • Training and Coaching of Quality, CX, Communication and other soft-skills related topics• Process Automation• CX Strategy, Quality Monitoring & Coaching Programs, Customer Centricity, CX Journey Mapping, CEM• Processes and guidelines implementation (quality-related)• Communication and Best Customer Experience • Project Management• Strategic initiatives and new business development within Operational Quality internally and for other Daimler / Mercedes-Benz entitiesBUSINESS SECTOR: Automotive. Customer Assistance and Retail Services.

Bologna Area, Italy

In charge of:• Volunteers and students onboarding• Project Coordination and Management. Guidelines Implementation• External Communication• Networking and Partner Relationship Management• Supplier Management• Customer Experience AnalysisBUSINESS SECTOR: Non-profit. International Non-formal Education. Communication. International Networking.[Volunteering]

Maastricht Area, Netherlands

In charge of:• Operations Planning and Coordination. Processes and Guidelines Implementation• Customer Experience Analysis, CX Journey Mapping and Quality Assurance• Onboarding new hires and assessing development needs for current employees• Coaching, Training and Team Supervision. SME• Business Unit Targets and Data Analysis• Sales Programme Coordination• Client Relationship ManagementBUSINESS SECTOR: Customer Service. Sales. Telecommunications

Taranto Area, Italy

In charge of:• Internal and External Communication• Project Management• Journalism and Web Editing. Translations• Client and Partner Relationship ManagementBUSINESS SECTOR: Media and Communication. Marketing

In charge of:• Internal and External Communication• Project Management• Coaching, Training and Team Supervision• Client Relationship Management• Operations Planning and Coordination• TranslationsBUSINESS SECTOR: Multimedia and Communication

Bachelor'S Degree (Italian Laurea) - Bcomn, Communication Sciences

First-class honour's degree: 110/110 with distinction

Graphic Design - Professional Training Course (Recognized By Eu), Commercial Art

Europass Mobility, Theory (Study): Romanian Language & Culture, Eu’S Policy.

Theory (study): Euromob Consulting Team Srl (Association), Bucharest, Romania. Practice (internship): Global Services Group Srl - PROFINN.