I work with best-in-class B2B SaaS companies to create impactful, customer-focused content that helps them reach strategic business goals. Businesses I've written for include Hotjar, Intercom, Teamwork, DocuSign, and HubSpot.My specialties include:- Long-form blog posts- Ebooks- Newsletter and email copywriting- Proofreading and editing- Consulting on content strategyThings I love:- Deeply understanding your product messaging, brand positioning, and tone of voice- Ensuring everything I write connects to your bigger strategic goals, whether that's increasing conversions, building authority, or growing your employer brand- Creating content that people actually like to read by making it actionable, valuable, scannable and (gasp!) hopefully even a little fun

Key projects and responsibilities included:- Ongoing creation of blog posts, one-pagers, and other content to support lead generation campaigns, brand awareness objectives, product launches, and recruitment goals.- Developing and implementing a bottom of funnel content strategy after identifying a gap in our content journey.- Creating a searchable, filterable content library so cross-functional stakeholders could self-serve and find relevant content for campaigns.- Creating and implementing a strategy for our upmarket thought leadership content channel, including blog posts bringing new messaging to market.- Working cross-functionally with other teams, agencies, and freelancers to manage projects, campaign channels, and meet publication deadlines.- Creating SEO-optimised content using tools like BrightEdge.- Finding ways to make our content work harder by repurposing and atomising content.- Writing and sending regular newsletters to an audience of over 18k subscribers.

As a Content Marketing Specialist, I created a wide range of content and saw it through from concept to publication. I also did profrreading and edting (and made bad jokes like that).Key projects and responsibilities included:- Growth campaigns: I wrote Teamwork's Ultimate Project Management Guide, a 23,000+ word guide that has significantly increased organic traffic to the site. - Content creation: Developing, writing and editing blog posts and ebooks from concept to completion.- Tone of voice and brand identity: Creating and outlining our brand's tone of voice and style guides, and implementing that tone of voice across our content to create a unified brand experience.- SEO strategy: Working with our SEO specialist to create SEO-optimised copy for our website, Teamwork.com, to drive organic traffic.- Content strategy: Planning and delivering ebooks and other content to fuel demand generation campaigns.- Email curation: Developing engaging content themes for email marketing campaigns and newsletter sends.- Cross-functional collaboration: Working with agencies, freelancers and designers at various stages of the content creation process and ensuring that all output was on-brand and in our tone of voice.- Editing: Proofreading content and working with colleagues to help them confidently create on-brand, benefit-led content.

In this role, I helped to grow a rapidly expanding company by assisting with the recruitment of new staff across a number of roles. This included everything from sourcing candidates and dealing with initial applications as they come in, to interviewing applicants and making contracts, as well as owning the onboarding process for new starters.As well as recruitment, I got to work in lots of other areas of People Ops, including employee relations, performance management, and generally making sure that the company maintained its culture as it scaled. I'm especially passionate about diversity in tech. I also had the opportunity to combine my knowledge of culture and values with my love of writing, for things like internal documents (such as onboarding guides) and external People Ops-related content.

While working on my doctorate, I helped the Development Office of Exeter College with the organisation and administration of a number of large-scale events run by the college — including talks by authors JK Rowling and Philip Pullman and a weekend-long celebration of the college's 750th anniversary attended by alumni from all over the world — and ensured that events with high-profile speakers and hundreds of attendees ran smoothly and efficiently.

I helped to interview prospective undergraduates for admission to Exeter College across a number of academic subjects.

As the administrator for the IVR, I convened with the Institute’s director, organised meetings, took and circulated minutes, and coordinated and assigned duties.I also helped to organise and coordinate an international symposium, Art Out of Time (Oxford, 26 - 27th June, 2014), ensuring the event — including registration, a gallery trip, and a dinner — ran smoothly. I also hosted a panel at Art Out of Time entitled 'Making/Unmaking'.I maintained the Institute’s email account, ensuring prompt responses to various queries, and created and maintained a website from scratch using Wordpress.

I taught two art history courses of my own devising (one on critical theory and one on French Impressionism), providing one-on-one Oxford-style tuition.In doing this, I set reading lists and assignments, and led weekly tutorials with my students, discussing set readings, addressing any concerns, and reviewing their work, before assessing students’ assignments and providing end-of-course reports and grades.

Working in the staff and student IT helpdesk, I provided a friendly and efficient helpdesk service for students and staff, in person, by email, and over the phone. As part of this, I configured laptops and handheld devices for the wireless network; assisted staff and students with IT problems (such as password resets, email issues, and printing); and updated the staff user database using Active Directory and Excel. I also created documentation for IT procedures and instructional videos for CIT’s IT website.I worked here full-time from June to September in both 2009 and in 2011.