Anna Wallace Email & Phone Number

Cape Coral, Fl

Cape Coral, Fl

Responsibilities and Accomplishments: Owner and full-time manager for a successful residential lawn service company. Grew the business from nothing to grossing over $10,000 per month in a year and a half. Created valuable cost efficiencies by securing contracts at neighboring houses, therefore reducing fuel, maintenance, travel and even labor costs. Added significantly to the company’s profitability by providing second-to-none customer service that created client loyalty and… Show more Responsibilities and Accomplishments: Owner and full-time manager for a successful residential lawn service company. Grew the business from nothing to grossing over $10,000 per month in a year and a half. Created valuable cost efficiencies by securing contracts at neighboring houses, therefore reducing fuel, maintenance, travel and even labor costs. Added significantly to the company’s profitability by providing second-to-none customer service that created client loyalty and referrals.Manager (Owner)•In charge of all day to day operations for our local lawn service and landscaping company.•Managed one Lead Technician and two helpers, and all facets of the route and customers, including scheduling, communication with customers, work orders, time tracking, materials purchasing and management, etc.•Other owner/manager duties including accounts payable, accounts receivable, bookkeeping, marketing, advertising, customer service, etc. Show less

Fort Myers, Florida Area

Fort Myers, Florida Area

Cape Coral, Fl

Customer Service Representative/Technical Support (Work from Home) – DIRECTV Protection Plan•Front-line, full-time customer service and technical support for DIRECTV customers. Provides an all-inclusive, comprehensive customer service experience for our customers.•Responsible for assisting customers in resolving their various technical issues with their DIRECTV equipment, programming and services. Also worked with billing and credit inquiries, programming and service modifications… Show more Customer Service Representative/Technical Support (Work from Home) – DIRECTV Protection Plan•Front-line, full-time customer service and technical support for DIRECTV customers. Provides an all-inclusive, comprehensive customer service experience for our customers.•Responsible for assisting customers in resolving their various technical issues with their DIRECTV equipment, programming and services. Also worked with billing and credit inquiries, programming and service modifications, service and installation appointments, and more.•Successful at achieving key call metrics, including upselling, call times, customer survey results, and more.•Heavy multi-tasking between various computer programs and apps, while talking to customers and working to resolve their service issue. Show less

Farmers Branch, Tx

Responsibilities and Accomplishments Successfully managed a team of 23 Inside Sales Representatives. Wrote, proposed and implemented several new policies and procedures that increased the sales team’s efficiency, time on the phone, sales skills and more. Implemented a sales training program that included initial training and ongoing coaching and mentoring. Worked with marketing to create new selling strategies on clearance and closeout products, which added additional revenue to the… Show more Responsibilities and Accomplishments Successfully managed a team of 23 Inside Sales Representatives. Wrote, proposed and implemented several new policies and procedures that increased the sales team’s efficiency, time on the phone, sales skills and more. Implemented a sales training program that included initial training and ongoing coaching and mentoring. Worked with marketing to create new selling strategies on clearance and closeout products, which added additional revenue to the bottom line. Contributed to the development of the master catalog. Inside Sales Manager•Managed a large team of Inside Sales Representatives in a co-selling environment where they were paired with 2 outside sales representatives. •My team was responsible for generating $14m of Initial New Business revenue annually and contributing to the overall company revenue goal of $90m. •Interviewed, hired, trained, coached, mentored and reviewed with my team in order to foster a culture of success, motivation and goal-surpassing performance.•Successfully led team to perform new B2B account acquisition and increase current customer spend, in an inside sales environment utilizing a consultative sales call process, and self-prospecting techniques. Show less

Irving, Tx

Accomplishments and Responsibilities: Multiple promotions within the organization, including to Inside Sales Manager and Dealer Account Manager. Several special project assignments including Team Lead, Sales Coach, Acting Sales Floor Manager, Daily Huddle Leader and was chosen to speak with the Board of Directors.Outside Sales Media Consultant (2012-2013)•Sell and manage the auto dealer client base in the DFW area. Utilize a consultative sales approach to increase our market share… Show more Accomplishments and Responsibilities: Multiple promotions within the organization, including to Inside Sales Manager and Dealer Account Manager. Several special project assignments including Team Lead, Sales Coach, Acting Sales Floor Manager, Daily Huddle Leader and was chosen to speak with the Board of Directors.Outside Sales Media Consultant (2012-2013)•Sell and manage the auto dealer client base in the DFW area. Utilize a consultative sales approach to increase our market share with new clients, increases and renewals from existing clients. •Form and maintain all aspects of the client-company relationship including prospecting and cold calling, presentations, order closing, follow up, fulfillment communication, report generation, and more. Dealer Account Manager (2011-2012)•Piloted and collaborated on the start up of a new retention division within the EveryCarListed division and assisted in the start up of a new product venture. Specializing in the auto dealer vertical, worked directly with auto dealers who have cancelled or expressed their intentions to cancel, seeking to save their business or earn them back as a client. •Created and managed all of the departments associated communications, policies and procedures. Facilitate the workflow to process the cancellation of an account through all of the associated departments and company systems.Insides Sales Manager (2010-2011)•Managed a team of 6-10 Inside Sales Media Consultants. Participated and facilitated interviewing, hiring, training, coaching, mentoring and reviewing with my team in order to foster a culture of success, motivation and goal-surpassing performance.•Successfully led team to perform new B2B account acquisition in an inside sales environment utilizing a consultative sales call process, self-prospecting techniques, and, to a lesser extent, company assigned leads, averaging 80 calls per day, 2-4 sales per week with an average annual sold contract value of $6,000.Inside Sales Show less

Frisco, Tx

Accomplishments•Studied for and successfully passed the “Series 7: General Securities Representative License”, the “Series 66: Uniform Combined State Law License – Texas”, and the “Texas General Lines License- Life, Accident, Health and HMO” with a test score in the top 3% of my class.•Notably exceeded required goals and was awarded the “Triple Crown” award and “Golden Eagle” award during a week-long training and sales session at one of the company’s headquarters. On average, the… Show more Accomplishments•Studied for and successfully passed the “Series 7: General Securities Representative License”, the “Series 66: Uniform Combined State Law License – Texas”, and the “Texas General Lines License- Life, Accident, Health and HMO” with a test score in the top 3% of my class.•Notably exceeded required goals and was awarded the “Triple Crown” award and “Golden Eagle” award during a week-long training and sales session at one of the company’s headquarters. On average, the Triple Crown award and Golden Eagle award are only achieved by the top 25% and 2% of advisors, respectively. Responsibilities•Inquire, research, plan, advise and educate clients regarding their portfolios and complete financial picture. •Recommend appropriate investment strategies that compliment client’s risk tolerance and investment needs. Meet with clients utilizing a one-on-one approach and present relevant investment information.•Build long-term relationships with clients, prospective clients and the surrounding community.•Maintain knowledge of the financial industry trends. Participate in ongoing continuing education in order to stay up-to-date with license requirements. •Process, organize and maintain all necessary documentation to satisfy the compliance needs of various governing organizations and Edward Jones. Show less

Lake Dallas, Tx

Accomplishments•Successfully launched and managed the new Plumbing recruiting division for HVAC Agent, LLC, growing it from the ground up to annual revenue of $400,000 in 2 years. •Closed the largest sale in the company’s history with a major national retail firm, The Home Depot, generating an additional $83,000 in revenue, and securing future residual revenue for the company.•Targeted, developed and maintained strategic partnerships with major industry associations and… Show more Accomplishments•Successfully launched and managed the new Plumbing recruiting division for HVAC Agent, LLC, growing it from the ground up to annual revenue of $400,000 in 2 years. •Closed the largest sale in the company’s history with a major national retail firm, The Home Depot, generating an additional $83,000 in revenue, and securing future residual revenue for the company.•Targeted, developed and maintained strategic partnerships with major industry associations and affinity groups, achieving greater credibility and industry recognition for a then unproven division.•Contributed to the growth of the new Recruiting and Placement division by securing $70,000 in placement fee agreements within a 2 month period. Responsibilities•Managed the company’s Plumbing recruiting division, Plumbing Agent, LLC, for all of the US and Canada.•Secured new business to business sales utilizing strategic cold calling, email campaigns, referral marketing and various other methods.•Managed key accounts and strengthened relationships with clients to generate customer loyalty and future company residual business.•Cross promoted and sold additional divisions and campaigns; HVAC Agent, Electrical Agent, Outbound, and Placements. Show less

Plymouth, Mn

Regional Area Manager (2001-2004) •Managed a $2.1 million budget and sales territory, which included Texas, Louisiana, Arkansas, Oklahoma, New Mexico, and Mississippi. Utilized consultative selling strategies to develop new business and manage key accounts. Built relationships with clients. Provided business coaching. Negotiated and closed deals. Preferred Customer Training Seminar Instructor (2000-2004)•Instructed a seminar on managing business ventures. Advised on marketing… Show more Regional Area Manager (2001-2004) •Managed a $2.1 million budget and sales territory, which included Texas, Louisiana, Arkansas, Oklahoma, New Mexico, and Mississippi. Utilized consultative selling strategies to develop new business and manage key accounts. Built relationships with clients. Provided business coaching. Negotiated and closed deals. Preferred Customer Training Seminar Instructor (2000-2004)•Instructed a seminar on managing business ventures. Advised on marketing, direct sales, advertising, segmenting, event planning, operations, competition, quality control, contracts, and employee motivation/incentives. Customer Service Representative/Inside Sales (1998-2001)•Sold new products and processed orders via inbound and outbound phone calls. Worked closely with customers to understand business needs and recommend solutions. Provided support for field sales team with regional area manager responsibilities. Trained new customer service representatives. Attended trade shows. Show less

Rogers, Mn

Plymouth, Mn