Anne Epperson Email & Phone Number

Melbourne, FL, US

Melbourne, Florida Area

Direct customer support via phone and case management tracking system. Provide status updates, product support, including upgrade information and compatibility. Assist level 2 technical support with administrative duties, including software updates.

Melbourne, Florida Area

Provide quality assurance for call center analyst assigned to manage disputes between the consumer and the client. Provides recommendations for best practices, process improvements, and identifies trends based on quality metrics.Provide call center agent evaluations for assigned teams. Utilized approved evaluation measures to educate, mentor, and coach.

Melbourne, Florida Area

Web technical support for Ford Motor Company. Inbound, outbound call center support for Ford Dealerships within the US and Canada. Provide troubleshooting and assistance to resolve client issues. The Technical Support Specialist follows documented protocols for first contact resolution, escalations to second level support, and follows up in order to.

Melbourne, Florida Area

Call Center support for American EagleSeasonal supervisor; responsible for coaching, hiring, mentoring, and all other managerial duties.

Melbourne, Florida Area

Office/Clerical duties: faxing, scanning, data base management (entry and updates), training material validation and verification (for accuracy), training material preparation and assembly, facility readiness for classes and graduations, additional office related duties as needed

Primary responsibility is to update and publicize the ACVEC (Alameda County Veterans Employment Committee) website. Working closely with Alameda County Veterans EDD Representatives, community outreach organizations and the local chapter of Veterans Affairs, content is provided ad hoc and monthly to ensure content is updated and accessible to local area.

Vendor Rep for BATW at Cisco responsible for Acquisition Integration for US and Canada Service Sales teams. Responsibilities included negotiating on behalf of the area VPs and Directors for goal and comp details, forecast breakdown, training and communications plans to ensure an effective integration.

Developed process to increase awareness and accountability for new product releases to cross-functional organizations. Resulting in availability of new product support contract offerings within 3 days of product release, down from 52 days.Increased cross-functional communications between internal teams to ensure efficiency in processes and updates.

Responsible for the day-to-day order management of 100+ customers varying in range from small business to multi-million dollar businesses. Negotiated quarterly business trips to train customers and sales teams on e-Commerce tools use and registration. Customer Service (CS) daily duties included order processing, change orders, setting shipping priorities.

Manage day-to-day company order processing operationsSupervised team of 5 customer service representativesMaintained and prioritized customer backlog and shipping priorityCo-managed manufacturing operations as needed for product builds, returns, and inventory.

Culled, sorted and delivered US Mail to businesses and customers as assigned by supervisors.

Document control, Weapons Movement, Weapons Maintenance

Bachelors, Business Management

Sapm, Project Management

This certification program provides information on portfolio management and is an excellent tool for working in a global company. Seeing.

Masters; Mba, Business Administration

Education record

Masters Certificate, Project Management

Received Project Management Certification