As a Managing Director Apex Systems, I am responsible for leading and growing our consulting services business across the communications sector by engaging with our clients to understand their business goals and challenges, developing innovative solutions that will deliver the targeted outcomes, and providing oversight throughout engagement delivery to ensure business objectives are achieved.

As Engagement Director, I led multiple strategic programs that supported a new product launch, a new digital channel, and M&A Integration Planning for one of Canada's largest merger and acquisitions at a Canadian communications company while reporting directly to the SVP of IT.

As Director of Professional Services, I was responsible for defining, implementing and evangelizing a new strategic, customer success driven account management and professional services teams that focused on the outcomes and ROI that technology solutions delivered for our clients.

As Associate Director – Analytics Consulting, I led analytics projects that produced data-driven insights and solution recommendations based on quantifiable business value that improved customer experience and operational efficiency for largest U.S. multinational telecommunications and media conglomerate.

Established long-term, trusted client relationships, proposed creative and implementable solutions to meet clients' business objectives, and oversaw and guided project delivery to exceed client expectations and achieve financial targets. Aligned to Accenture's Network Service Line Practice within the Media, Technology Industry and key member of Accenture's client account team that supported world's largest telecommunications company.

Managed deliver engagements that spanned technology, process and managed service initiatives at communications clients that involved scope definition, resource planning, staffing, project planning, financial management, client relationship management, and executive-level communications.

Designed and developed technology solutions that supported financial transformations, including ERP implementations, and interface and conversion efforts. Performed business requirements analysis, technical design, programming, system testing, integration testing, UAT testing.