Anoop Kumar Email & Phone Number

570 Church Street, Cremorne, Vic 3121

• Exceeded individual KPIs over 120% consecutively during all evaluation periods
• Responding to incidents and queries appropriately and effectively in alignment with business processes and values.
• Plan and implement systems automation as required for better efficiency using Windows Powershell.
• Experience with use of NSX-V and Deployment of NSX-T in an Enterprise Environment.
• Automate and perform patching activity for Servers and Workstations.
• Troubleshooting… Show more

570 Church Street, Richmond VIC 3121

• Providing technical support to Red and Lumo Energy Business for over 1800 Employees spread across Australia, New Zealand and India.
• Being first point of escalation for Red and Lumo Energy
• Repairing and replacing hardware equipment as necessary
• Training new staff members as required on applications and tasks performed by Desktop Support team
• Enrolling devices on Google admin for the business such as Hangout boxes, Chromebooks, Google Jamboards
• Working on annual audit… Show more

2 William Street, Cremorne, Vic 3121

• Serving as the first point of contact for customers seeking technical assistance over the phone, email or via the ticketing system.
• Initiating first level analysis of the incident and escalating to appropriate resources as needed for resolution
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Resolve technical problems with Local Area Networks (LAN)… Show more
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

2 William St, Cremorne VIC 3121

• Providing assistance to energy consumers in Victoria, NSW, South Australia.
• Analysing the call data to ensure effective quality of service and produce accurate consumer information during each call.
• Living the value at Red by taking Ownership for each consumer and providing a high level of end-to-end service ensuring that the query is sorted as first call resolutions.
• Liaising across different Management within the Organization to deliver results on efficient grounds to… Show more
• Liaising across different Management within the Organization to deliver results on efficient grounds to consumers
• Taking ownership of complaints that has been lodged to the Energy and Water Ombudsman in Victoria and NSW.

2 William St, Cremorne VIC 3121

• My role in the company was to approach potential customers door-to-door giving product presentation and making sales as “Value for Money”.Duties include
• Meeting EAL compliance standards;
• Communicate in regards to quality assurance;
• EAL Assessor within the team;
• Negotiating and bringing about a win-win situation with the client and the business through sales;
• Achieving given KPI targets;

Melbourne, Australia

• Criticone® is a cloud based platform which is focused on helping Australian business understand and optimize their investment on gaining more knowledge, power and results.My main work is to customize and manage an.
• Designing and developing test plans and test scenarios
• Maintaining appropriate scope and documentation for each deployment
• Perform… Show more Criticone® is a cloud based platform which is focused on helping Australian business understand and optimize their investment on gaining more knowledge, power and results.My main work is to customize.
• Perform different aspects of testing ie: (UAT, Performance, Regression) Show less

Melbourne Area, Australia

• Australian Technical and Management College (ATMC) is a nationally recognized Educational Institute in the state of Victoria, Australia. ATMC is a well established institute with a network of campuses in Melbourne and.
• The Event Manager has two user levels, namely student level and admin level.
• Admin can add events (sport, seminars, etc.) into system and invite participants to join events.
• Students can register to the system. A student can also initiate events. Admin should be able to approve or reject an event posted by student.
• When an event is created an email invitation will be sent to every registered student. Students should be able to accept or decline event.
• When an event has enough participants, system sends confirmation letter to all participants.

Master'S In Information Technology Management Studies, Information Technology And Services

Professional Year, Information Technology

Bachelor'S In Information Technology, Information Technology

Was involved in Database administration, Client Liaison, Quality assurance and Testing in final year project.

Dipolama In Information Technology (Website Development), Information Technology

Science Stream, Computer Science

Schooling