Anoop Kumar Email & Phone Number

570 Church Street, Cremorne, Vic 3121

• Exceeded individual KPIs over 120% consecutively during all evaluation periods• Responding to incidents and queries appropriately and effectively in alignment with business processes and values. • Plan and implement systems automation as required for better efficiency using Windows Powershell.• Experience with use of NSX-V and Deployment of NSX-T in an Enterprise Environment.• Automate and perform patching activity for Servers and Workstations.• Troubleshooting… Show more • Exceeded individual KPIs over 120% consecutively during all evaluation periods• Responding to incidents and queries appropriately and effectively in alignment with business processes and values. • Plan and implement systems automation as required for better efficiency using Windows Powershell.• Experience with use of NSX-V and Deployment of NSX-T in an Enterprise Environment.• Automate and perform patching activity for Servers and Workstations.• Troubleshooting Application/Networking issues.• Design and perform server and security audits, system backup procedures. • Monitor existing systems to ensure structural integrity using monitoring tools such LogicMonitor and improve existing systems where possible.• Installing/Deployment of application software using GPO, configuring and maintaining operating systems.• Well verse with Change Management Lifecycle• Worked with multiple Projects within the organization.• Provide technical direction to IT support staff to ensure constant availability of technical resources where applicable. • Act as an escalation point to Desktop Support Team.• Regularly liaise with vendors and other IT personnel for problem resolution• Collaborate with technology and project staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.• Experience in creating job schedule for patch management in Linux servers using Ansible.• Working on Application integration with identity provider CyberArk for SSO.• Work closely with engineering professionals within the company to maintain hardware and software needed for projects to be completed efficiently. Show less

570 Church Street, Richmond Vic 3121

• Providing technical support to Red and Lumo Energy Business for over 1800 Employees spread across Australia, New Zealand and India.• Being first point of escalation for Red and Lumo Energy• Repairing and replacing hardware equipment as necessary• Training new staff members as required on applications and tasks performed by Desktop Support team• Enrolling devices on Google admin for the business such as Hangout boxes, Chromebooks, Google Jamboards• Working on annual audit… Show more • Providing technical support to Red and Lumo Energy Business for over 1800 Employees spread across Australia, New Zealand and India.• Being first point of escalation for Red and Lumo Energy• Repairing and replacing hardware equipment as necessary• Training new staff members as required on applications and tasks performed by Desktop Support team• Enrolling devices on Google admin for the business such as Hangout boxes, Chromebooks, Google Jamboards• Working on annual audit for IT Department with auditors from Deloitte and KPMG• Assists with Server installations and setups on VMWare• Performs system administrative duties including approving patches on WSUS server and installing them on Windows Servers, Application Servers such as Genesys (Telephony application), Orion (billing Engine for LUMO Energy) for the business on a regular basis. Duties are carried out during Weekends• Assist with Network Management including implementation of Cable management and installing Hardware’s on Server racks and performing basic tasks at Data Center to assist the Infrastructure Team as required.• Scripted On-Boarding User Management process using Powershell to reduce work load for Desktop Support Team and increase SLA and productivity for the Team.• Ad-hoc scripting on tasks such as updating bulk details within Active Directory or Exporting Details from Active Directory as required.• Carried out basic configuration on CISCO switches within the Dev environment.• Performed tasks such as migrating users between two domains• Been direct point of contact for Senior SMT’s in the Business when assistance is required with Technology• Experience with working on Xenapp Desktop for Citrix, Centrify MDM Service Show less

2 William Street, Cremorne,Vic 3121

• Serving as the first point of contact for customers seeking technical assistance over the phone, email or via the ticketing system.• Initiating first level analysis of the incident and escalating to appropriate resources as needed for resolution• Performing remote troubleshooting through diagnostic techniques and pertinent questions• Determining the best solution based on the issue and details provided by customers• Resolve technical problems with Local Area Networks (LAN)… Show more • Serving as the first point of contact for customers seeking technical assistance over the phone, email or via the ticketing system.• Initiating first level analysis of the incident and escalating to appropriate resources as needed for resolution• Performing remote troubleshooting through diagnostic techniques and pertinent questions• Determining the best solution based on the issue and details provided by customers• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Ensuring all incidents are logged with the correct details as per agreed SLAs and the user is kept informed on the status of their request.• Maintaining user accounts, groups and distribution lists in active directory• Process documentation and Write training manuals where needed.• Liaising with external vendors as required• Invoice processing • Effectively, professionally represents other Information Technology staff members, teams, and their services to the client community.• Working on ServiceDesk related projects as assigned by Manager. Show less

2 William St, Cremorne Vic 3121

• Providing assistance to energy consumers in Victoria, NSW, South Australia.• Analysing the call data to ensure effective quality of service and produce accurate consumer information during each call.• Living the value at Red by taking Ownership for each consumer and providing a high level of end-to-end service ensuring that the query is sorted as first call resolutions.• Liaising across different Management within the Organization to deliver results on efficient grounds to… Show more • Providing assistance to energy consumers in Victoria, NSW, South Australia.• Analysing the call data to ensure effective quality of service and produce accurate consumer information during each call.• Living the value at Red by taking Ownership for each consumer and providing a high level of end-to-end service ensuring that the query is sorted as first call resolutions.• Liaising across different Management within the Organization to deliver results on efficient grounds to consumers•Taking ownership of complaints that has been lodged to the Energy and Water Ombudsman in Victoria and NSW.•Working closely with Compliance team to resolve complaints and by liaising with consumers to negotiate terms on addressing their complaint.•Making commercial decisions from Consumer and Business perspective.•Building goodwill and consumer confidence within Company's capacity to resolve any future problems that may arise. Show less

2 William St, Cremorne Vic 3121

My role in the company was to approach potential customers door-to-door giving product presentation and making sales as “Value for Money”.Duties include• Meeting EAL compliance standards;• Communicate in regards to quality assurance;• EAL Assessor within the team;• Negotiating and bringing about a win-win situation with the client and the business through sales;• Achieving given KPI targets;

Melbourne, Australia

Criticone® is a cloud based platform which is focused on helping Australian business understand and optimize their investment on gaining more knowledge, power and results.My main work is to customize and manage an ongoing product development and report to my Supervisor. Working closely to the programmer and developer my duties focus on:• Designing and developing test plans and test scenarios• Maintaining appropriate scope and documentation for each deployment• Perform… Show more Criticone® is a cloud based platform which is focused on helping Australian business understand and optimize their investment on gaining more knowledge, power and results.My main work is to customize and manage an ongoing product development and report to my Supervisor. Working closely to the programmer and developer my duties focus on:• Designing and developing test plans and test scenarios• Maintaining appropriate scope and documentation for each deployment• Perform different aspects of testing ie: (UAT, Performance, Regression) Show less

Melbourne Area, Australia

Australian Technical and Management College (ATMC) is a nationally recognized Educational Institute in the state of Victoria, Australia. ATMC is a well established institute with a network of campuses in Melbourne and Geelong. My role in the project experienced as an Assistant Project Manager, and Database Administrator for a project organized on Event Management System applications for ATMC. Particularly interested in client interaction, management roles and always interested in… Show more Australian Technical and Management College (ATMC) is a nationally recognized Educational Institute in the state of Victoria, Australia. ATMC is a well established institute with a network of campuses in Melbourne and Geelong. My role in the project experienced as an Assistant Project Manager, and Database Administrator for a project organized on Event Management System applications for ATMC. Particularly interested in client interaction, management roles and always interested in migration projects, as well as close interaction with stakeholders.We as a team of 10 member had undertaken a project to create an Event Management System for the institute, the task to be accomplished included that • The Event Manager has two user levels, namely student level and admin level. • Admin can add events (sport, seminars, etc.) into system and invite participants to join events. • Students can register to the system. A student can also initiate events. Admin should be able to approve or reject an event posted by student. • When an event is created an email invitation will be sent to every registered student. Students should be able to accept or decline event. • When an event has enough participants, system sends confirmation letter to all participants. • For every user of the system, there should be an event calendar. • System should also have a gallery where admin can upload photos and videos of the events held. Other users would be able to view it. Show less

Master'S In Information Technology Management Studies, Information Technology And Services

Professional Year, Information Technology

Bachelor'S In Information Technology, Information Technology

Was involved in Database administration, Client Liaison, Quality assurance and Testing in final year project.

Dipolama In Information Technology (Website Development), Information Technology

Science Stream, Computer Science

Schooling