Jason Wong Email & Phone Number

Hi, I'm Jason, an Experienced leader and Senior UX Strategist with over 20 years of working in the Customer Service and Digital Print Production field. I have a track record of ensuring customer success through data-driven decisions. In my accomplished professional career, I have had the privilege of effectively leading and empowering a highly talented team of Customer Service and Art Professionals, where I fostered a collaborative and innovative environment that skillfully bridged communication bottlenecks. A snapshot of my career accomplishments includes:Experienced leader and Senior UX Strategist with over 20 years of working in the Customer Service and Digital Print Production field. I have a track record of enhancing customer success through data-driven decisions.Developed production focused KPIs to Enhance Transparency in production throughput, enabling more accurate tracking and reporting of efficiency and performance metrics.Identified design improvement opportunities in existing products/services through research and data analysis. documented project design requirements in collaboration with key stakeholders and vendors to drive impactful enhancements.Streamlined Pre-Press Printing and Production Processes by guiding pre-press teams in optimizing production schedules, assessing staffing requirements, and implementing effective manufacturing controls.Areas of Expertise:Key skills: Professional Communication • Customer Experience Optimization • Data-Driven Problem Solving • Project Management and Scope Development • Customer Success • Quality Assurance and Throughput Improvement • Product Branding and Support • Labels Design and Development Specialist. Feel free to contact me at another.jwong@gmail.com with any thoughts, comments, or questions about my work. I’m always interested in making new professional acquaintances.