Excellent Communication:Demonstrated active listening, verbal and written communication skills with the ability to communicate to internal and external audiences.Proven ability to communicate effectively and forge successful relationships with both business stakeholders andteams. Process Assessment and Documentation:Collaborate with various departments to understand their processes, workflows, and procedures.Utilizing the latest technology… Show more Excellent Communication:Demonstrated active listening, verbal and written communication skills with the ability to communicate to internal and external audiences.Proven ability to communicate effectively and forge successful relationships with both business stakeholders andteams. Process Assessment and Documentation:Collaborate with various departments to understand their processes, workflows, and procedures.Utilizing the latest technology developments to automate process capture and documentation.Process Mapping and Visualization:Develop clear and concise process maps, flowcharts, and diagrams that effectively represent complex workflows and interactions.Ensure process maps are easily understandable by stakeholders at various levels of the organization.Process Improvement, Mining and Optimization:Identify opportunities for process improvement, efficiency gains, and risk reduction based on process maps and analysis.Integrate feedback from stakeholders to implement improvement recommendations.Cross-Functional Collaboration:Engage with cross-functional teams to gather insights, requirements, and feedback on existing processes.Demonstrate success in diversified environment/business involving cross-functional collaboration and influence.Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.Project Management:Significant experience in building and managing project plans and matrix resources.Work on projects with leaders in Continuous Improvement to define scope, map project milestones, track progress, set KPIs and escalate issues.Develop and maintain project schedules and resource plans clearly defining dependencies and gaps.Conduct Project Team meetings and situational analysis regularly to ensure project health and clear communication to all sponsors and stakeholders. Show less

Excellent Communication:Demonstrated active listening, verbal and written communication skills with the ability to communicate to internal and external audiences.Proven ability to communicate effectively and forge successful relationships with both business stakeholders andteams. Process Assessment and Documentation:Collaborate with various departments to understand their processes, workflows, and procedures.Utilizing the latest technology… Show more Excellent Communication:Demonstrated active listening, verbal and written communication skills with the ability to communicate to internal and external audiences.Proven ability to communicate effectively and forge successful relationships with both business stakeholders andteams. Process Assessment and Documentation:Collaborate with various departments to understand their processes, workflows, and procedures.Utilizing the latest technology developments to automate process capture and documentation.Process Mapping and Visualization:Develop clear and concise process maps, flowcharts, and diagrams that effectively represent complex workflows and interactions.Ensure process maps are easily understandable by stakeholders at various levels of the organization.Process Improvement, Mining and Optimization:Identify opportunities for process improvement, efficiency gains, and risk reduction based on process maps and analysis.Integrate feedback from stakeholders to implement improvement recommendations.Cross-Functional Collaboration:Engage with cross-functional teams to gather insights, requirements, and feedback on existing processes.Demonstrate success in diversified environment/business involving cross-functional collaboration and influence.Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.Project Management:Significant experience in building and managing project plans and matrix resources.Work on projects with leaders in Continuous Improvement to define scope, map project milestones, track progress, set KPIs and escalate issues.Develop and maintain project schedules and resource plans clearly defining dependencies and gaps.Conduct Project Team meetings and situational analysis regularly to ensure project health and clear communication to all sponsors and stakeholders. Show less

 Control& Command Centre monitoring system management, queue management, accountscreations. Retain intricate understanding in order to troubleshoot technical issues. Metrics Maintenance of client, reports preparation, processing documentation, Log maintenance ofcustomer service and safety records. Create PowerPoint presentations/review on weekly, monthly basis; debrief echelon Team &superior’s to analyze target areas. Establish& monitor Executive/Operator team… Show more  Control& Command Centre monitoring system management, queue management, accountscreations. Retain intricate understanding in order to troubleshoot technical issues. Metrics Maintenance of client, reports preparation, processing documentation, Log maintenance ofcustomer service and safety records. Create PowerPoint presentations/review on weekly, monthly basis; debrief echelon Team &superior’s to analyze target areas. Establish& monitor Executive/Operator team performance. Perform management processes such as selection, training of staff& preparing KPI/KRAScorecards Develop Shift wise Roster & Schedule of Staff for facility operations, attendance & shrinkagemanagement Provide training to ensure that employees are performing assign task in the given alignment & inaccordance with Operational SOPs, Procedures. Own the entire relationship with assigned clients, including On-boarding, implementation, training,adoption, retention, and satisfaction Develop and maintain customer-success strategies and best practices, as well as customer-supportcontent, with help from the creative team Communicate effectively with both internal and external senior managers to better understandcustomer needs, maximize retention and growth, and share learning’s Implement and co-administered Operational process in order to identify, troubleshoot and resolvecustomer concerns appropriately Develop operations procedures and policies that reduce response time, customer impact, parallellypromoting individual accountability. Respond to escalate customer inquiries, and exceed established performance metrics relate to 24*7Command Center Management and quality service delivery. Serve as day-to-day contact for assigned accounts. Facilitate interaction and workflow among project team members, including third-party serviceproviders, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Show less

Supervise and lead a team of operations staff, including hiring, training, and coaching team members.Ensure that daily operations are executed efficiently and effectively, and that service levels are met or exceeded.Develop and implement processes and procedures to improve operational efficiency and reduce costs.Monitor performance metrics and conduct performance evaluations for team members.Identify opportunities for process improvement and develop strategies to implement… Show more Supervise and lead a team of operations staff, including hiring, training, and coaching team members.Ensure that daily operations are executed efficiently and effectively, and that service levels are met or exceeded.Develop and implement processes and procedures to improve operational efficiency and reduce costs.Monitor performance metrics and conduct performance evaluations for team members.Identify opportunities for process improvement and develop strategies to implement changes.Collaborate with other departments to ensure effective communication and coordination of activities.Ensure compliance with all regulatory requirements and industry standards.Participate in forecasting activities for the operations department.Publish daily reports and have a good control over daily volume and backlog management.Provide monthly, quarterly and annual reports to the management regarding the teams performance.Evaluate the quality of the team by analyzing the error trend and updating the management with action plans where required.Client management on a daily basis for the daily updates and connect as required.Drive the key client metrics and SLAs within the team members and ensure these are met on a daily basisInterface with other department like HR, Training, Quality in order to enhance teams performance Show less