Associate Consultant
CurrentProvides detailed technical support offshore to Basware customers.Installation/integration/up-gradation of Basware application at client’s environment.Evaluation, implementation and documentation of change requests in close cooperation with both Basware resources and customer representatives.Troubleshooting of issues escalated by customer, documentation and tracks status of all issues in a timely fashion in accordance with support process.Controls own personally assigned cases, ensuring all are progressed and concluded in a timely fashion. Assists other team members in progressing cases.Conduct remote sessions with customers to progress issues if required.Engages with internal departments to improve processes and ultimately customer satisfaction.Develops strong understanding of assigned product solutions and technical platforms.Perform product installations / set up of environment to assist with trouble-shooting issues.Ensures customer satisfaction by advising customers on preventive maintenance and configurations.
