Ant Evans Email & Phone Number

Derby, England, United Kingdom

Derby, England, United Kingdom

Derby, England, United Kingdom

Derby, England, United Kingdom

• Providing phone support for internal NHS staff for the Derbyshire and Lincolnshire regions• Resolving at source IT issues and queries with efficiency and making sure that the customer journey is satisfied• Referring specialist issues to the relevant teams and making sure that the customer is fully aware of the expected time frames that they are expected to wait dependent on the query and urgency of the situation• Defusing irate customers and ensuring that the query is escalated and resolved within the expected timeframe• Working efficiently to maintain the grade of service for the inbound call queues and dealing with email queries when there are no calls waiting

Rothley, England, United Kingdom

Customer Service Team Leader fulfilling the following aspects within the role: • Allocating work for the team• Supporting and coaching the team• Managing customer escalations• Assisting with work force planning• Supervising the team’s performance and efficiency• Regular meetings with Customer Success Supervisor to report on work and the team’s performance• Dealing with customer queries, product queries, etc. via telephone and email• Processing exchanges and refunds and• Tracking orders

Leicester, England, United Kingdom

Customer service advisor providing the following • Providing end to end customer service for contracted customers paying for a high end product• Remotely using state of the art diagnostic tools to find and resolve faults• Meeting the business expectations in regards to key performance indicators and customer satisfaction surveys• Ensuring that each conversation with customers is personal and memorable to reflect the professionalism of BT• Managing customers expectations in regards to the level of service and care which is expected• Defusing difficult situations and taking ownership of customer’s complaints and ensuring that they are resolved in a timely manner• Advising and guiding customer’s to the best results out of their products to meet the customer’s expectation of the company• Organizing engineers to fix customers faults

Leicester, United Kingdom