Anthony Bui Email & Phone Number

- Design, develop and produce reports to inform strategic decision making using appropriate software and business intelligence tools to enable senior leaders to monitor performance and prioritise business activities - Generate analytic insights using data drawn from different databases and information systems to identify trends, anomalies and exceptions in.

Sydney, Australia

• Design, develop, maintain and publish insights, analysis and reporting within nbn’s Customer Service and Assurance (CSA) department to key stakeholders across the company aligned to the Corporate, WBA and Operational.
• Right First / Subsequent Time, Mean Time to Restore, On the Day Performance (Technician Appointments) and Repeat Faults / Incidents- Contributes and performs the development & implementation of Self-Service reports and.
• nbn’s first team to migrate to the AWS Cloud platform
• Extensive data auditing, user acceptance testing and troubleshooting was performed
• Resulting in improved tableau load and response times to increased user scalability and satisfaction

Sydney, Australia

Conducting audits for nbn’s Contact Centres according to the Quality Framework and process documentation- Providing constructive feedback and providing a continuous improvement environment for consultants- Active participant in Kaizen and process improvement workshops- Building effective working relationships with nbn stakeholders across the organisation.

Managing customers in regards to their orders – the delivery of nbn connections via multiple technologies- Listening and understanding customers’ queries or issues and providing a first call resolution where possible- Providing a great customer experience in order to provide a high quality and professional grade service- Liaising with external and internal.

Commercial reporting, analysis, recommendations of telecommunication estate and developing solution modelling for customers- Listening and understanding client’s queries or issues and sourcing the right solution- Liaising with suppliers to fulfil order requirements where possible to ensure that the requirements will be delivered in full and on time.

Sydney, Australia