Anthony Bartulo Email & Phone Number

Glendale, California, United States

• Knowledge matter expert for QuickBooks and it's integration with the ServiceTitan accounting software.
• Guided/assisted highly escalated and churn risk clients with best accounting practices via email and phone calls.
• Worked alongside product managers and developers via JIRA on complex cases requiring deeper investigation.
• Provided live assistance to Customer Support Associates on any inbound accounting questions.
• Daily usage of SQL to remedy any backend issues that were not repairable via traditional means.

United States

Santa Monica, California, United States

• Provided technical support to clients via phone calls, emails, and live chats.
• Joined during a transition period and helped facilitate new policies and procedures.
• Created training documents used across multiple departments and assisting in the training of new hire employees.
• Developed the online presence of medical practices through the use of best SEO practices.
• Assisted clients with any questions regarding structure of their website or online profiles.
• Extensive use of Salesforce Lighting/Classic for ticket tracking and report creation.

Calabasas, California, United States

• Assisted multiple clients simultaneously through LiveChat with any of their issues.
• Used Zendesk to respond to upward 50 emails daily regarding any app issues.
• Made outbound calls using Talkdesk regarding large orders that needed immediate responses.
• Responded to any questions or negative feedback on the different company social media accounts.
• Performed heavy data entry updating, cancelling, editing, and importing of customer order designs 50 on average a day.

Bachelor Of Arts - Ba, Economics

Minor, Marketing