Anthony Bartulo Email & Phone Number

Glendale, California, United States

• Knowledge matter expert for QuickBooks and it's integration with the ServiceTitan accounting software.• Guided/assisted highly escalated and churn risk clients with best accounting practices via email and phone calls.• Worked alongside product managers and developers via JIRA on complex cases requiring deeper investigation. • Provided live assistance to Customer Support Associates on any inbound accounting questions.• Daily usage of SQL to remedy any backend issues that were not repairable via traditional means.

United States

Santa Monica, California, United States

• Provided technical support to clients via phone calls, emails, and live chats. • Joined during a transition period and helped facilitate new policies and procedures.• Created training documents used across multiple departments and assisting in the training of new hire employees.• Developed the online presence of medical practices through the use of best SEO practices.• Assisted clients with any questions regarding structure of their website or online profiles.• Extensive use of Salesforce Lighting/Classic for ticket tracking and report creation.

Calabasas, California, United States

•Assisted multiple clients simultaneously through LiveChat with any of their issues.•Used Zendesk to respond to upward 50 emails daily regarding any app issues.•Made outbound calls using Talkdesk regarding large orders that needed immediate responses.•Responded to any questions or negative feedback on the different company social media accounts.•Performed heavy data entry updating, cancelling, editing, and importing of customer order designs 50 on average a day.

Bachelor Of Arts - Ba, Economics

Minor, Marketing