Director Of Customer Experience Marketing
CurrentI drive revenue-generating initiatives through targeted customer acquisition and advocacy programs, tailored for B2B engagement. Serving as a key liaison for Sales, Strategic Development, Human Resources, Product, and Partnerships teams, I align our marketing strategy to empower cross-functional goals and advance our corporate mission.I oversee all facets of customer-facing marketing, including:- Event Revenue Focused Activities: Tackled an overlooked and underutilized major opportunity to triangulate efforts, intelligence gathering, and action plans through a process I created, implemented and managed. This included over 20 events with CEO, COO, CFO, CRO, & Board orchestration, resulting in over 250 interactions at the highest levels of those accounts.- Key Account Strategy: Identify creative solutions for unique account challenges and brought those solutions to life, including 2 instances of gaining trust and fully embedding myself with customers.-Persona Creation + Activation With Content: Identified and rectified a strategy gap with persona documentation. Armed with sound strategy, I created 75 assets tailored to address unique personas to ensure message market fit.- Sales Enablement Playbook: Co-lead the development of a sales playbook through which the sales organization leveraged compelling presentations, sales and technical assets, and impactful use cases and case studies to bring order to a challenging multi-year sales cycle and journey.- Voice of the Customer + Brand Research: Led the team's creative ideation from a "Voice of the Customer" perspective while leading 3 rounds of brand research.Beyond content strategy and execution, I manage the Customer Experience Marketing budget, coordinate with trade show efforts, and ensure consistency and creative integrity across all customer touchpoints. My goal is to continuously elevate the Anterix brand in alignment with evolving market demands, enhancing both customer engagement and market presence.