Anthony Chambers Email & Phone Number

Limerick, Ie

Limerick, County Limerick, Ireland

Limerick, County Limerick, Ireland

Limerick, County Limerick, Ireland

Limerick, County Limerick, Ireland

• Represent the customer experience department throughout the lifecycle of new products. This includes Support, Customer Success and Onboarding.• Lead / Speak for the CX Operations (CX Ops) team in EMEA.• Identify risks in change management and developed processes for mitigation.• Attend sprint reviews and provide feedback on up and coming releases.• Meet bi-weekly with Product Managers (PM) and Technical Program Managers (PMO) to give feedback from the CX side of the business.• Help build business cases through research and in-depth analysis.• Communicate progress and review initiatives with Senior Leadership and provide solutions for timely resolution of issues using supporting data. • Collaborate with our Product Marketing (PMK) teams to build and foster relationships with 3rd party agencies and technology partners to develop business and product strategies.• Mentor potential junior program managers to give insight into the role.• Helped release the following products at WP Engine: Site Monitoring, SSO (self-serve), EverCache for WooCommerce and Live Cart.

Limerick, County Limerick, Ireland

• Helped lead and project manage several initiatives within Onboarding.• Being selected to spearhead upcoming initiatives such as our Atlas product rollout.• Maintaining and documenting change for Onboarding via JIRA.• Presented and demonstrated our changes in our EMEA TownHall.• Work remotely and independently in a fast paced and changing environment.

Limerick, County Limerick, Ireland

• Onboarding WP Engine's premium & premium plus level customers through their first 30 days on the WP Engine platform as their main technical and customer experience point of contact.• Assessing and mitigating at risk customers in EMEA and ensuring that the right people are involved in the early stages.• Being a mentor and showing leadership during EMEA office hours while being also available in case of customer escalations.• Built strong relationships with Support, Customer Success, Sales, Product and Engineering while working remotely.• Used tools such as Zendesk, Salesforce, Gainsight, Looker and JIRA to capture and report back to the business units regarding data on impact and churn.• Created and maintained our Guru cards for Onboarding and notifying EMEA CX of changes that may impact their day to day.

Limerick, County Limerick, Ireland

• Working closely with our Enterprise (Premium +) customers, making sure they are getting exceptional technical support.• Being a role model and showing leadership to our L1 and L1A techs, making sure they are getting the support and guidance they need by highlighting our core values i.e. where the best get better and doing the right thing.• Being available to my managers like being flexible in taking care of tickets and paying attention to channels that need assistance to make sure they don’t break SLAs. • Constantly being customer inspired, making sure the customer is happy and healthy with our service, expertise and transparency.• Mentoring my colleagues after hours by staying back and assisting with preparing L1s to becoming L1As. Answering any questions they may have or even chats / tickets they would like to have a better understanding on.

Limerick, County Limerick, Ireland

• Work with customers to solve technical problems over chat, phone or ticket based.• Passed L1 Advanced to gain access to more internal information to help guide and support our higher tier customers.• Being a role model and showing leadership to our new techs that reach the floor after training, highlighting our core values i.e. where the best get better.• Being available to my managers and co-workers to have their back and help out where I can.• Working remotely and independently when needed, to cover the early morning shifts and/or helping support our American Offices when needed.• Constantly being customer inspired, making sure the customer is happy and healthy with our service, expertise and transparency.• Taking initiative to keep my technical knowledge up to date and act as a resource and mentor on the floor.

Limerick, County Limerick, Ireland

• Answer calls and troubleshoot customer issues related to iOS devices.• Responsible for providing customers with exceptional customer service.• Account Security Trained.• Listen and understand customer and fellow colleagues issues and queries. • Responsible to meet expectations set out for my internal statistics.• Work remotely and independently in a fast paced and changing environment.• Advanced technical knowledge on iOS devices and emerging issues.• Fast learner and a willingness to learn new skills, responsibilities and challenges.• Effective communications skills and time management including my ability to organise, multi-task and prioritise duties. • Represent Apple to customers and third parties in a professional manner.

Brno, South Moravia, Czechia

• Answer emails and calls related to the company’s product and provide exceptional customer service.• Given permission to take control of big corporation e-commerce sites and troubleshoot their issue while the site was live to the public.• Always completed desired tasks correctly and on time. • Helping out colleagues that were under pressure to complete high priority task or cases.• Running system tests and helping resolve bugs in the system that customers found • Used easy to understand language when dealing with non-native English speakers.• Correct English grammar in Knowledge Based articles.