Anthony Cooper Email & Phone Number

Managed Winners Club Representatives in daily activities and corrected as necessary.Encouraged guests to sign-up for winners club cards both on the casino floor and at counterMaintained guest information files and reprinted cards when neededAssisted guests with cash back and promotion redemption

Dealt with customers regarding contracts and gave explanations of the claims processRetained an average of $130k in customer contracts through feature explanation and finance modifications

Received room orders and created new designs based on dealer specifications using ExcelDealt with dealers on missing /damaged products and ordered replacement pieces; Scheduled and arranged deliveries with dealers and transportation companies to minimize freight costs and ensure timely deliveriesInside Sales Acquired new dealers using direct mail, cold calling and Sales Genie internet softwareTaught C-thru University, educated new dealers on features and benefits, installation and marketing materials

Pulled stock and custom orders from warehouse distribution centerPackaged and shipped using UPS/FedEx shipping computers and LTL and courier servicesFollowed up and tracked missing and late deliveries Operator Answered heavy 15 line switchboard, directed calls and logged faxes; Processed faxed, phone and counter orders using customized order entry softwareProvided product information and recommendations based on customers’ needs

Education record

GED program

Education record

Started attending courses to obtain my Buisness Management Cert.