Anthony D. Email & Phone Number

Chandler, Arizona, United States

Phoenix, Arizona Area

Phoenix, Arizona, United States

Phoenix, Arizona, United States

• American Airlines – February 2019 to September 2020: Flight Attendant
• Domestic and International flight attendant based in PHX
• Provided excellent service to all passengers
• Maintained a safe aircraft through pre-flight checks of emergency equipment in accordancewith FAR regulation
• Attended yearly requalification training in Dallas as mandated by the FAA
• Utilized situational awareness during boarding, in-flight, and deplaning to prevent incidentsbefore they occur

Tempe, Arizona

• Troubleshoot complex Mac computer, iPhone, and iPad technical issues via phone
• Take-over calls from tier 1 advisors when a resolution cannot be reached
• Maintain ownership with customer until resolution is reached with direct communication
• Consistently met or exceeded monthly goals/metrics
• Mentor to new advisors or those needing improvement in assigned role

Tempe, Arizona

• Opportunity to pause role as full-time advisor to gain technical experience at Chicago’s“Magnificent Mile” Michigan Ave. Retail Store
• Assisted with software and hardware support at Apple “Genius Bar” diagnosing iPhone’s,iPad’s, and iPod’s
• Worked directly with customers from all across the world

Gilbert, Arizona

• Troubleshoot basic Mac computer and iPhone technical issues via phone
• Communicate effectively with internal and external customers
• Point of contact for team when manager was out of office
• Contributed to sales goals through promotion of warranties and Apple products while simultaneously resolving technical issues
• Career progression from intern, to full-time, to senior advisor

Gilbert, AZ

• Worked closely with Apple Recruitment Team on Arizona State University
• Conducted campus hiring events and spoke directly in classes/lecture halls
• First point of contact for student candidates
• Met goals for applicant submissions and acquisition

Gilbert, AZ

• Assist customers with sales, troubleshooting, and various other tasks
• Created and maintained a workshop schedule to teach customers
• Involved with the visuals team, becoming well acquainted with planograms and stock.

Computer Information Systems, Apple Technical Support

Computer Information Systems

200 -Hour Yoga Training, Hatha Yoga

Bachelor Of Science (B.S.), Political Science

Activities and Societies: Beta Theta Pi, S.M.O.R.E.S Honorary Society, Volunteered at the Catholic Newman CenterI attended the University.