- Pioneered the creation and development of the I.V. Therapy Coordinator role, establishing its foundation and standards of procedure.- Successfully introduced Uplizna, Leqembi and Rystiggo to HMSL formulary, enhancing treatment options.- Conduct patient consultations, discussing treatment plans and ensuring comprehensive understanding.- Expertly enroll patients into financial assistance programs, facilitating accessibility to prescribed medications.- Diligently track and monitor patients' treatment progress, ensuring optimal outcomes.- Proficiently appeal denials for medications, demonstrating effective advocacy for patient needs.- Accurately complete prescription forms with appropriate protocols, obtaining physician signatures.

Worked at the following as a temp:Houston Methodist Primary Care GroupHouston Methodist Obstetrics and Gynecology AssociatesExperience:- Managed front desk operations, ensuring a smooth and welcoming patient experience.- Scheduled appointments, handled phone inquiries, and maintained patient records with precision.- Verified insurance information, facilitating efficient billing processes and minimizing discrepancies.- Coordinated with medical staff to prioritize and communicate patient needs and concerns.- Demonstrated strong interpersonal skills in dealing with diverse patients and handling sensitive information.- Maintained a tidy and organized reception area, contributing to a professional and patient-friendly environment.

- Conduct patient intake procedures including vitals, health history, and medication administration.- Travel to multiple clinics to ensure consistent support.- Assist with Allergy testing and in-office procedures.- Implemented streamlined check-in process across 60+ locations, reducing wait times.- Obtain Prior Authorizations, verify insurance, and assist with payment plans.- Schedule surgeries and coordinate treatment plans with various departments.- Administer allergy treatments via Subcutaneous Injections.

- Recorded patient vitals and histories, and assisted with procedures.- Managed patient records using EMR software.- Verified patient demographics and insurance information.- Collected copayments and discussed payment options.- Conducted data entry and managed medical record releases.

- Collected and inputted caller information into C.A.D system, ensuring accuracy and timeliness.- Managed and maintained sensitive information in NCIC database, including warrants, orders of protection, stolen property, missing persons, and runaway juveniles.- Dispatched Police and Fire calls for the entire city, prioritizing emergencies and providing detailed information to responders.- Coordinated with multiple agencies and departments to ensure appropriate response to emergencies.- Provided accurate details to officials, including emergency information, locations, and situational updates.- Maintained confidentiality and security of sensitive data in compliance with departmental policies and procedures.