Anthony Farrell Email and Phone Number

Vast experience working as an operational manager dealing with any issues that have occurred whilst under constant time, financial and resource challenges. Excellent customer service and communication skills and proven ability to effectively manage teams of staff and managers using a supportive focused approach. Experience of developing teams as well as staff development and undertaking coaching and development reviews. Ability to follow processes through effective use of service level agreements and safe systems of work whilst adhering to quality assurance requirements. Experienced in delivering KPI as required. Experience in a Quality Assurance role as a senior assessor, visiting offices all over the country and undertaking audits as per an agreed schedule, but also ensuring failing offices were given constructive feedback as opposed to just failing them. Proven track record of analysing current and historic data using all available means to successfully deploy projects. Manage and mitigate any and all risks and issues. Vast experience in vehicular and personal accident investigation from initial notification to resolution. Experience of working for financial and insurance establishments. Able to give clear instructions to team members with guidance and then act on feedback to make improvements where appropriate. Consistently able to review and complete timely reports based on feedback and performance for senior stakeholders. Proven record of budget control and business planning from start to finish as well as effective project management skills. Vast experience of interviewing for new staff as well as in depth knowledge of performance and sick absence interviews resulting in undertaking dismissal interviews where required. Positive approach whilst being dynamic and hardworking as well as a willingness to get involved where required. Fully prepared to train to the level required for the right company. Ability to work using own initiative and prioritise workload accordingly.