Anthony Gibson Email & Phone Number

Danvers, Massachusetts, United States

• Responsible for the review, planning and execution of assigned surveillance assignments from national and regional insurance companies and attorneys. • Investigated possible insurance fraud cases including but not limited to workers compensation, personal injury, staged accidents, unnecessary medical treatments and automobile accidents. Gathering the needed video documentation, photographs and evidence to build a case.• Serviced Los Angeles, Orange, Riverside, and San Bernardino… Show more • Responsible for the review, planning and execution of assigned surveillance assignments from national and regional insurance companies and attorneys. • Investigated possible insurance fraud cases including but not limited to workers compensation, personal injury, staged accidents, unnecessary medical treatments and automobile accidents. Gathering the needed video documentation, photographs and evidence to build a case.• Serviced Los Angeles, Orange, Riverside, and San Bernardino California counties.• Worked with multiple company assigned case managers to review, initiate and complete surveillance assignments to ensure timeliness and client satisfaction.• Instrumental in working with Los Angeles County and Orange County, California District Attorney offices to review, coordinate and present evidence for testimony in a criminal trial setting.• Achieved Surveillance investigator of the month and multiple accolades by exhibiting a consistent above average surveillance performance.• ISG- Insight Service Group acquired the IUnlimited Investigations Company in August 2020. Show less

Huntington Beach, California, United States

• Responsible for the overall supervision of the national surveillance investigative team and regional support staff. Ensuring that all assigned investigative assignments are researched, scheduled and conducted within the time allotted.• Supervised 150+ investigators in the 48 contiguous states.• Coordinated with the support team to ensure the team assignments, schedules and workflows are adhered to for completion and delivering favorable results to the client.• Scouted, hired and… Show more • Responsible for the overall supervision of the national surveillance investigative team and regional support staff. Ensuring that all assigned investigative assignments are researched, scheduled and conducted within the time allotted.• Supervised 150+ investigators in the 48 contiguous states.• Coordinated with the support team to ensure the team assignments, schedules and workflows are adhered to for completion and delivering favorable results to the client.• Scouted, hired and facilitated the training of new investigators with the assistance of the regional training staff.• Implemented policies and procedures and surveillance regulations for each individual within the assigned state.• Instrumental in leveraging, training and developing (8) high caliber investigators to become regional surveillance trainers in multiple regions of the country.• Investigated any anomalies or threats that would create an inconclusive investigation.• Ensure compliance and relevant policies and procedures are updated with the senior management and HR team.• Conducted ongoing feedback and annual reviews to ensure that the investigative and support team was performing on a high level consistently.• Company merged with ISG-Insight Service Group, Danvers, MA. August 2020. Show less

Orange County, California Area

• Responsible for the overall store operations and profitability of multiple locations to drive sales in a commissioned environment. • Elevated and achieved sales goals consistently for all the locations assigned, ranking in the top 1/3 of the Area.• Instrumental in the hiring, training and development of newly hired and existing assistant managers and retail sales consultants. • Trained, motivated and educated the sales team on providing excellent customer service. Ranked #1 in… Show more • Responsible for the overall store operations and profitability of multiple locations to drive sales in a commissioned environment. • Elevated and achieved sales goals consistently for all the locations assigned, ranking in the top 1/3 of the Area.• Instrumental in the hiring, training and development of newly hired and existing assistant managers and retail sales consultants. • Trained, motivated and educated the sales team on providing excellent customer service. Ranked #1 in the assigned areas, consistently ranking in the top 10 overall.• Reorganized sales and operational procedures per corporate methods and procedures, resulting in increased performance.• Achieved passing grades on field audits conducted by the corporate headquarters.• Received critical acclaim on numerous store visits from Senior Management including the Regional Vice President.• Awarded quarterly Area Regional Director Awards for outstanding sales performance. Show less

• Responsible for the overall store planning, merchandising and execution of all tasks to drive sales. • Increased sales performances by ensuring the floor was filled and properly rotated.• Responsible for the training and development of assistant mangers and hourly associates. • Assisted in the planning and organization of the store warehouse which resulted in increased productivity for associated restocking the sales floor.• Coordinated with the Pharmacist to elevate the… Show more • Responsible for the overall store planning, merchandising and execution of all tasks to drive sales. • Increased sales performances by ensuring the floor was filled and properly rotated.• Responsible for the training and development of assistant mangers and hourly associates. • Assisted in the planning and organization of the store warehouse which resulted in increased productivity for associated restocking the sales floor.• Coordinated with the Pharmacist to elevate the customer service in the pharmacy, which resulted in shorter prescription wait times.• Mastered “Merchandising for Profit” technique, which increased sales and profits on advertised items Show less

• Instrumental in the overall acquisition, store set up, logistics and grand opening processes.• Ensured all replenishment processes were completed in the proper sequence to maximize in stocks, and held the supervisory team accountable for their daily work load.• Proficient in analyzing the Profit and Loss statement to lower and maintain controllable expenses with favorable results.• Instilled high customer service values which resulted in the store ranking #1 in customer service in… Show more • Instrumental in the overall acquisition, store set up, logistics and grand opening processes.• Ensured all replenishment processes were completed in the proper sequence to maximize in stocks, and held the supervisory team accountable for their daily work load.• Proficient in analyzing the Profit and Loss statement to lower and maintain controllable expenses with favorable results.• Instilled high customer service values which resulted in the store ranking #1 in customer service in the company 11 months in a row.• Elevated associates shrink and damage awareness which resulted in reduced losses for a more profitable PNL.• Acknowledged by the CEO for having the “Best” looking store in the company.• Awarded a trip to Istanbul, Turkey for the highest percentage of Stone sales in the country. Show less

• Responsible for Overall store and logistic operations.• Created a “Selling Culture” to increase attachment selling on key technology items.• Planned and reorganized the stockroom for maximum proficiency to better serve the customer.• Increased customer service focus of associates which resulted in achieving multiple 100% rankings on customer service secret shops.• Elevated associates Loss Prevention awareness which resulted in reduced losses for West Covina… Show more • Responsible for Overall store and logistic operations.• Created a “Selling Culture” to increase attachment selling on key technology items.• Planned and reorganized the stockroom for maximum proficiency to better serve the customer.• Increased customer service focus of associates which resulted in achieving multiple 100% rankings on customer service secret shops.• Elevated associates Loss Prevention awareness which resulted in reduced losses for West Covina store.• Instrumental in the execution for launching the new LCD/Plasma television display for the District. Show less

• Increased the sales volume of the electronics department from 11% to 30%. • Proficient in analyzing the Profit and Loss statement to lower and maintain controllable expenses.• Achieved #1 ranking out of 71 Good Guys stores in Monster Cable accessory sales.• Instrumental in the planning, remerchandising and local advertising of the Good Guys West Covina, Ca store, which increased sales and profits.• Assisted in the planning and execution of the exit strategy for closing Good… Show more • Increased the sales volume of the electronics department from 11% to 30%. • Proficient in analyzing the Profit and Loss statement to lower and maintain controllable expenses.• Achieved #1 ranking out of 71 Good Guys stores in Monster Cable accessory sales.• Instrumental in the planning, remerchandising and local advertising of the Good Guys West Covina, Ca store, which increased sales and profits.• Assisted in the planning and execution of the exit strategy for closing Good Guys locations. Show less

• Managed Hard lines and logistics operations. • Responsible for the replenishment process within budgeted timelines.• Adhered to proper departmental staffing guidelines, replenishment and merchandising to increase customer loyalty and sales performance.• Ranked # 1 in the district monthly for logistics performance, KPI, productivity per man hour and controllable expenses. .• Nominated and appointed Safety Captain for store, to ensure store team members and customers are safe… Show more • Managed Hard lines and logistics operations. • Responsible for the replenishment process within budgeted timelines.• Adhered to proper departmental staffing guidelines, replenishment and merchandising to increase customer loyalty and sales performance.• Ranked # 1 in the district monthly for logistics performance, KPI, productivity per man hour and controllable expenses. .• Nominated and appointed Safety Captain for store, to ensure store team members and customers are safe in day-to-day operations, utilizing “Best Practices”.• Responsible for coaching and development of store department supervisory staff. Show less

• Responsible for the overall sales floor operations, which include increasing sales in gross profit levers, while promoting a shrink awareness culture.• Ranked in the top 25 stores out of 548 in the U.S. and Canada in overall sales performance, 14 months in a row.• Responsible for mentoring, training and development of the entire sales team, including Supervisors.• Awarded “Complete Solutions Trophy” and Orlando, Florida trip for outstanding sales performance.• Instrumental in… Show more • Responsible for the overall sales floor operations, which include increasing sales in gross profit levers, while promoting a shrink awareness culture.• Ranked in the top 25 stores out of 548 in the U.S. and Canada in overall sales performance, 14 months in a row.• Responsible for mentoring, training and development of the entire sales team, including Supervisors.• Awarded “Complete Solutions Trophy” and Orlando, Florida trip for outstanding sales performance.• Instrumental in assisting the District Sales Development Manager in weekly district activities.• Coordinated and initiated a tracking program to track profitable skus for hourly results. Show less