Anthony Gonzalez Email & Phone Number

Key Largo, Fl.

Homestead, Florida, Usa

Homestead, Florida, Usa

• Anticipated guests' needs while responding promptly to and acknowledge all guests and staffs, however busy and whatever time of day; promoted positive guest relations at all times.• Monitored the staffs' interaction and guest reactions to ensure prompt and courteous service• Observe and confer frequently with staff and provided appropriate commendation/correction.• Assist guests with reports of lost/stolen articles, following hotel policy.• Adhere to hotel requirements for guest/employee accidents/injuries in emergency situations.• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards including, but not limited to contracted banks, shortages/overages, late charges, petty cash/paid outs, adjustments/allowances/corrections, posting charges, making change for guests, cashing personal/travelers checks, payment methods/processing, settling accounts, closing reports, cashier reports, balancing receipts, dropping receipts, and securing banks.• Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.• Assist with daily/weekly payroll records as needed.

Homestead, Florida, Usa

• Monitored the night staffs performance in all phases of service and job functions.• Monitored the check-in/check-out process, ensuring agreement to hotel standards• Anticipated critical situations and assisted by alleviating the pressure, improving satisfaction. • Review the daily business levels to plan effective solutions to best expedite these situations.• Prepared daily operational reports and distributed reports to designated departments/personnel.• Managed guest concerns reported overnight by taking steps to ensure guest satisfaction. • Followed-up on unresolved task/concerns to ensure completion and guest satisfaction.• Resolve discrepancies on the room status report with Housekeeping.

Homestead, Florida, Usa

• Attended to the needs of guests; balanced revenue and expense transactions that occurred during the day; performed all of the functions of the front desk staff during the audit shift. • Adhered to hotel credit policies and procedures, including credit card authorization, direct bill accounts, check-cashing, cash-payment guests, telephone deposits, etc.• Balanced, investigated and corrected any out-of-balance accounts requiring adjustments. • Verified accuracy of all allowances, corrections using property specific charge codes • Balanced all credit card transactions in preparation for transmitting credit card deposits. • Validated all rates for posting room and tax prior to accessing the property management night audit system to close the current business day and open the new business day.