• Develop relationships with brokers, consultants and decision makers• Provide support and service for clients and brokers of large groups• Conduct meetings with brokers to promote Anthem products• Promote and educate plan benefits and options• Assist with open enrollment meetings, enrollment and billing issues• Point of contact for brokers on compliance and regulation concerns• Offer transitional assistance for new groups • Represent Anthem at community events and industry meetings• Generate leads and make sales calls• Acquire new accounts through brokers for groups between 51-100 eligible• Coordinate new group implementation needs

• Made daily prospecting phone calls to Anthem appointed brokers, engaging in conversation to gauge the broker’s potential• Managed incoming calls from brokers and navigators to provide feedback and expertise• Used consultative sales techniques to overcome broker objections specific to central Indiana market• Provided the broker community with any updates or market trends specific to their geographic area• Became an essential point of contact to over 2400+ brokers, also assisting and resolving escalated service issues• Worked with the Sales and Retention Executives to develop a proactive strategy for each high potential agency to increase production• Trained brokers on products and tools focusing on driving sales activity, and increasing knowledge• Impacted broker engagement and incremental sales growth through marketing and lead generation• Identified brokers to participate in bonus programs, co-op programs, lead programs, and capital investment programs

• Initiated and closed sales with service providers in more than 550 categories within designated territories to offer customized marketing solutions by building rapport, researching their general operation and becoming familiar with the market trends in their area• Made daily, unsolicited calls and emails to service providers• Advised on the upcoming products and services offered within a rapidly growing company• Followed through with the service provider and ensuring their satisfaction by keeping an open line of communication• Managed a pipeline to forecast expected revenues closing within a monthly sales cycle• Prior Pilot Program Associate: select representatives that are chosen to handle new Angie’s List service providers• Worked with a team member on overcoming specific service provider’s objections by presenting them with successes attributed to their market and similar solutions• Ranked 1st in training class through initial 30 days, also at 60 days and finished 2nd overall• Exceeded every monthly sales goal maintaining a YTD goal percentage of 125%, with best month at 178%

• Deliver an extraordinary customer experience that differentiates me from my competitors in a saturated, competitive field.• Consistently exceed monthly sales objectives in multiple categories including; gross adds, total reoccurring revenue, contract renewals.• Excel at cross-selling and up-selling by providing thorough needs analysis of the customer’s complete wireless communication needs.• Work closely with Small Business Representatives to build relationships with local businesses. Meet with business customers to discuss a wide variety of products and services offered exclusively to businesses and determine how our B2B products/services can help solve their problems.• Educate customers on the details of getting the most out of their new AT&T cell phones, computers/laptops, tablets, home products, billing.• Offer cost effective solutions by leveraging contract plans and lines of credit.• Collaborate with team members to provide an exceptional experience for every customer.• Assist finance representative in inventory and money management procedures.• Assist management as a team leader by training new employees, providing manager overrides, handling customer escalations and possessing a positive, competitive attitude that encourages my teammates.

• Assessed customer needs and customize a unique health insurance policy tailored for individual or family• Educated customers on the value of health insurance plans available to them including: UnitedHealthcare, Humana, Anthem BCBS, Aetna, etc• Maximized revenue by working strictly from cold calls and referrals• Developed unique marketing strategies that set me apart from the competition