Anthony Guida Email and Phone Number
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Experienced Customer Support Leader with a demonstrated history of working in the computer software industry. Skilled in Customer Support Management and Technical Support Team Leadership. I am a leader in managing support teams for 10+ years. I have had success in motivating, growing and driving customer experience results. My passion is people management and employee engagement; happy teams make great teams and they'll exceed the customer’s expectations.
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Director Of Technical SupportQuest SoftwareNew York, Ny, Us -
Director Of Technical SupportErwin, Inc. Jan 2019 - PresentMelville, New York -
Program DirectorCa Technologies Jun 2018 - Nov 2018Long Island, NyCreated foundation for management training. This managers academy program identifies all skill set requirements in leadership, people management, change management, transformational management and work management. This program drives competency levels for our entire management team (all worldwide managers and directors) in Customer Support and Customer Success, to ensure excellence in people management and training. -
Senior Director, Technical Support / Customer ServiceCa Technologies Sep 2017 - May 2018Long Island, NyProduced highest customer satisfaction results than ever before. Far exceeding 9.0 on a 10 point scale while improving employee engagement scores, quarter-over-quarter. As a regional leader on a worldwide team, we were recognized internally as best performing team and leaned upon to help worldwide team members to increase their experience.
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Vice President, Customer SupportCa Technologies Feb 2014 - Aug 2017Long Island, NyLed a support organization of directors, managers and technical engineers, in North America and produced high customer satisfaction results while maintaining the highest levels of employee satisfaction and employee engagement.
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Director, Customer SupportCa Technologies Jan 2006 - Jan 2014Long Island, NyCreated a Northeast support organization of managers and technical engineers to work alongside technical engineers in a matrix management environment and we quickly produced improved customer satisfaction results while focusing internally on employee satisfaction.
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Sap Business AnalystCa Technologies Jan 2005 - Dec 2005Long Island, NyAs SAP Business Analyst, I was responsible for converting existing CA online support processes into SAP to meet business objectives for internal stakeholders and external customers.
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Director, Customer Success / Customer ExperienceCa Technologies Apr 2000 - Dec 2004Customer Success/Experience Director managing 20+ Customer Success Managers covering sales accounts located across the USA. Throughout this role, I was located in San Francisco covering accounts in the Bay Area, Santa Clara, San Jose and Hawaii. Later covered accounts in New York City and Long Island area while I was based in CA Headquarters on Long Island, NY.Responsible for retention of large accounts, protecting $200M+ in Annual Revenue.
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Sales AccountingCa Technologies Aug 1991 - Mar 2000Long Island, Nyvarious roles in Sales Accounting, administration in order fulfillment, booking contracts, billing reconciliation, mergers and acquisitions, licensing entitlement.
Anthony Guida Skills
Anthony Guida Education Details
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Organizational Leadership -
Mathematics -
Liberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Anthony Guida
What company does Anthony Guida work for?
Anthony Guida works for Quest Software
What is Anthony Guida's role at the current company?
Anthony Guida's current role is Director of Technical Support.
What is Anthony Guida's email address?
Anthony Guida's email address is anthony.guida@ca.com
What is Anthony Guida's direct phone number?
Anthony Guida's direct phone number is +163166*****
What schools did Anthony Guida attend?
Anthony Guida attended St. Joseph's College, The State University Of New York, Suffolk County Community College, Dale Carnegie Training.
What skills is Anthony Guida known for?
Anthony Guida has skills like Management, Leadership, Organizational Leadership, Team Leadership, People Development, Team Motivation, People Management, Customer Service, Culture Change, Customer Satisfaction, Customer Service Management, Program Management.
Who are Anthony Guida's colleagues?
Anthony Guida's colleagues are Mayana Peller, Paul Lagana, Peter Holý, Shaik Mohiddin, Sarah H., Esther Osondu, Jack Hackett.
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Anthony Guida
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