• Technologies: MongoDB, ExpressJS, Vite + React, React, NodeJS (MERN stack), Django, Python, Javascript, Git, SQL, HTML, CSS • 12 week program focused on software engineering concepts (Data Structures and Algorithms, DOM, Big O notation.) • Projects include building a browser-based game (Javascript, HTMl, CSS), building a CRUD based UI application (MEN-stack) and building a group project using the MERN-stack application and Git version controls.Skills: Trello · Cascading Style Sheets (CSS) · JavaScript · HTML

• Coordinating IT projects• Implementing new software and technologies• Training subordinate and management staff• Providing guidance for problems and questions• Participating in business meetings• Coordinating Office Move• Overseeing IT infrastructure for East Coast and Canada Offices• Onboarding new hires and scheduling training. • Directly manage and oversee Technical Support Dept.• Manage the deployment, maintenance, monitoring, upgrade, and complete support of all systems, including servers, operating systems, laptops, telephones, software applications, and peripheral devices• Responsible for on-boarding, orientation, and technical training for new hires• Supervise, Operate, and maintain corporate network and protect network assets• Provide all levels of support for Sales team and remote users throughout the US and Canada• Analyze infrastructure related issues, Server and Network Systems, and implement resolutions• Assist remote users with wireless network setup, routers, printers, VPN installs, and connection to servers• Manage and maintain server room, equipment, and environment • Evaluate hardware, new and potential software applications, and fully document improvements and upgrades.• Configure laptops, desktops, printers, and mobile devices such as iPhone, iPad, and Android• Administer web applications and services, including installation, configuration, and database connectivity, testing and troubleshooting; while working with outside vendors to resolve any network issues• Serve as liaison between sales software Development Company and sales team; selecting and analyzing software for efficiency • Creating documentation and training material for new hires• Order any and all equipment, parts, and supplies for end-users while maintaining the budget

• Analyzed issues/complaints the customer is experiencing and provided a course of action, timeline and ensure the customer understands the details of the resolution.• Troubleshot all aspects of the Toughbook Laptop line which include hardware, wireless, driver installs, GPS, WLAN, WWAN, and issues with various proprietary software applications• Helped users configure units that used TCP, DHCP, DNS, and SIP protocols• Walked users through image deployment using Sysprep and Ghost• Troubleshot and resolved issues with Linux, Microsoft, and Android operating systems• Used Remote Access software such as NetMeeting, GoToMeeting, and PCAnywhere to resolve complex issues• Resolved issues with MS Outlook, Lotus Notes, and MS Office applications (XP, 2003, 2007, 2010)• Assisted and supported users with sales management software such as SalesLogix, Salesforce, and Pipedrive • Assumed responsibility for managing the timelines of each call, chat and e-mail while working towards a resolution in which there is customer satisfaction• Took part in product training video for Panasonic Toughbook CF-U1• Assisted with development and editing of video training script in order to meet instructional goals - Sponsored Initiative Project Team Member: (special Project)• Companywide project initiative to develop new Panasonic products to target Generation Y consumer.• Selected amongst hundreds of applicants throughout Panasonic North America to participate on team project.• Present new product and business ideas to company CEO, board members, and factory in Japan. and objectives• Selected and developed training aids, including technical tutorials and reference works• Resolved technical calls within established time frame• Successfully troubleshot various complex issues with all Panasonic model laptops• Worked closely with Engineering department and Field Managers to resolve escalated issues