Anthony Ridgway Email & Phone Number

As a Teaching Assistant for the ServiceNow NextGen Hybrid course, I support the effective delivery of courses and training programs related to the ServiceNow platform. My role is to aid instructors and students alike, ensuring a smooth and engaging learning experience for all participants.-Technology Management: I help manage training environments and ensure that any technical issues that arise are handled smoothly and efficiently-Feedback and Evaluation: I monitor student progress and provide constructive feedback to enhance the learning experience and support individual development.-Student Assistance: I offer guidance and support to students, helping them navigate course materials, troubleshoot issues, and grasp complex concepts.

Developed an application on the ServiceNow platform designed to facilitate field agent procurement requests. -Incorporated workflow configuration, scheduled task, and other ServiceNow automation and orchestration features.-Enhanced user experience by creating business rules, UI policies, and custom UI actions.-Built intuitive user interface in UI builder using JavaScript to perform custom functions both client and server sides.-Familiar with building apps within App Engine Studio and ServiceNow Studio.-Created custom catalog including catalog items, record producers, and order guide to provide user-friendly experience.-Utilized repository and update sets to move application between instances to facilitate development, test, and deployment of custom-built app.-Developed an application on the ServiceNow platform designed to facilitate field agent procurement requests. -Used Global and Scoped glide components, including GlideRecord, GlideSystem, and GlideDateTime. -Incorporated workflow configuration, scheduled task, service watch, and other ServiceNow automation and orchestration features. -Enhanced user experience by creating business rules, UI policies, and custom UI actions. -Built intuitive user interface in UI builder using JavaScript to perform custom functions both client and server sides. -Familiar with building apps within App Engine Studio and ServiceNow Studio. -Created custom catalog including catalog items, record producers, and order guide to provide user-friendly experience. -Utilized repository and update sets to move application between instances to facilitate development, test, and deployment of custom-built app.

Vancouver, Washington, United States

I moved to the Portland/Vancouver area for personal reasons, transferring within Western.I work with various commercial customers to identify potential and actual pest problems, conduct inspections, and design and execute control and elimination strategies. This position required coordinating with a variety of customers, from small business owners to large tech companies to national grocery store chains.

Marysville, Washington, United States

I work with various commercial customers to identify potential and actual pest problems, conduct inspections, and design and execute control and elimination strategies. This position required coordinating with a variety of customers, from small business owners to large tech companies to national grocery store chains.

Greater San Diego Area

● Develop a rapport with customers calling in under stressful circumstances, efficiently and kindly guiding them through the claims process● Promptly and appropriately develop the claim file to provide an accurate and timely investigation and loss analysis● Contribute to reaching customer service satisfaction goals following company protocol and providing excellent customer service● Quickly and efficiently resolve customer challenges and concerns

● Quickly establish rapport with a customer to set them at ease● Efficiently find out the root cause for their call, and work towards resolving their issues● Apply and explain details of state insurance laws to customers in easy to understand terminology

Greater San Diego Area

Mostly inbound sales call center with some outbound sales calls. Use efficient language and clear communication skills to quickly discover customer needs and match those needs to a proper service plan.Engender a professional and positive phone environment with customers and cable company representatives.Maintain high levels of professionalism both on the phones and with my colleagues.

Fresno, California Area

I answer customer calls for a major mobile phone company.My duties are to resolve customer concerns on every call using the resources available to me. Typical duties include technical troubleshooting, bill and payment explanations, and assisting customers in picking out new phones.

Fresno, California Area

Assisted veterans over phone, email, and walk-in with setting up, navigating, and troubleshooting issues with their online healthcare access.

● Listened closely to customers to find merchandise that best suited their needs.● Answered any customer questions to ensure a smooth shopping experience● Kept a positive, friendly attitude to ensure customers felt comfortable shopping.● In charge of balancing cash registers at beginning and end of shifts, as well as transporting the till to the cash room at close of business.

● Listened closely to customers to find merchandise that best suited their needs.● Answered any customer questions to ensure a smooth shopping experience● Kept a positive, friendly attitude to ensure customers felt comfortable shopping.● In charge of balancing cash registers at beginning and end of shifts, as well as transporting the till to the cash room at close of business.

Norfolk, Virginia, United States

Physics

Education record

Associate'S Degree, Engineering

Completed all Gen Ed for mechanical engineering BS.

Education record