Technical Support Administrator (Contract)
Roehampton
• Support Team Lead • Working in a team of 5 providing infrastructure support• First point of contact for all IT related queries, both hardware and software using technical knowledge to resolve issues quickly and effectively• Escalate queries to relevant team members• Implement, manage and maintain the infrastructure at remote offices to meet colleagues’ requirements• Managing the day to day user administration requirements including starters, leavers, laptop builds… Show more • Support Team Lead • Working in a team of 5 providing infrastructure support• First point of contact for all IT related queries, both hardware and software using technical knowledge to resolve issues quickly and effectively• Escalate queries to relevant team members• Implement, manage and maintain the infrastructure at remote offices to meet colleagues’ requirements• Managing the day to day user administration requirements including starters, leavers, laptop builds, software installs, etc• Configuring PCs, laptops and blackberries when required to meet user requirements• Maintain and update the help desk “Footprints” system• Managing and maintaining Symantec Backup Exec • Develop and deliver training in MS Office, Blackberry etc for county and head office staff in conjunction with HR, the Head of IT and other members of the IT Support team• Assist other members of the team, including the IT Support Manager, with networking and infrastructure issues as required• Provide monthly helpdesk statistic reports for Head of IT• Provide outstanding customer service, responding quickly with true personal ownership and responsibility• Communicate with 3rd party ISP for ADSL installations• Align work with others in the team to ensure a cohesive and consistent customer service ethos, in line with organizational strategy• Supporting users on site at a number of tennis tournaments• System Administration on Mitel VOIP system• Asset Management • Administration & Configuration of Active Directory• Improving the way Ghost was being used• Managing and maintaining HP servers• Managing and maintaining Server in the VMWare ESX environment• Reconfiguring Ghost to network boot• Creating a laptop image for new laptop rollout • Regional upgrade project• Cisco VLAN migration project• Supporting Aruba wireless systems Show less