Anthony Smith Email & Phone Number

Reviews order package with customer/vendor prior to order submittal, obtaining agreement regarding order contents and due dates/deadlines, and ensuring order is consistent with contract provisions.Develops and manages project plans to ensure service orders are implemented on time and commitments to customers are met, including:*Identifying and coordinating required activities and resources from multiple organizations, maintaining appropriate sequence and priorities*Managing and monitoring order and progress through internal departments (i.e., order package, provisioning, engineering, routing/translations, switch, operations)*Communicating on-net build and permitting status to customer as information generated from operations and Central Office Engineers*Identifying, managing, and as necessary, escalating problems/issues to minimize risk factors*Tracking order milestones, generating status reports/updates for management, and leading region/branch status meetings Serves as contact point regarding technical failures/breakdowns during first 48 hours following install *To arrange troubleshooting for customer*To identify and coordinate departments necessary to resolve issues

Reviews order package with customer/vendor prior to order submittal, obtaining agreement regarding order contents and due dates/deadlines, and ensuring order is consistent with contract provisions.Develops and manages project plans to ensure service orders are implemented on time and commitments to customers are met, including:*Identifying and coordinating required activities and resources from multiple organizations, maintaining appropriate sequence and priorities*Managing and monitoring order and progress through internal departments (i.e., order package, provisioning, engineering, routing/translations, switch, operations)*Communicating on-net build and permitting status to customer as information generated from operations and Central Office Engineers*Identifying, managing, and as necessary, escalating problems/issues to minimize risk factors*Tracking order milestones, generating status reports/updates for management, and leading region/branch status meetings Serves as contact point regarding technical failures/breakdowns during first 48 hours following install *To arrange troubleshooting for customer*To identify and coordinate departments necessary to resolve issues

Managed technical support teams located around the country in supporting Dish Network's field technicians nationwide. I also worked weekly with hardware and software engineers on equipment issues within EchoStar.* Identified technical problems and trends to reduce call volume and truck rolls across the country*Worked with Engineering to isolate hardware or software problems on set top boxes/LNBF equipment*Worked with Engineering/EchoStar on all new product and training being launched for Dish Network* Developed process improvement changes for all DNS offices and field compliance* Managed approved parts and tools being used for all field offices across the country* Monitored local, state, and federal licensing requirements for Dish Network field technicians *Develop different levels of field certifications for field technicians nationwide *Developed new process's and wireless solutions for DNS offices nationwide.

Consistently meet/exceed voice/data revenue and quota targets and goals.* Utilize solution selling techniques to maximize the business relationship and opportunity with prospects and customers within a defined geographic territory and account list. The activity split is approximately 60% geographic and 40% account based.* Responsible for new business, account penetration, and retention within a geographic territory and account list defined as those companies with greater than 50 employees up to approximately $99 M in domestic annual revenue.* Proactively seeks opportunities to sell complex data solutions to existing customers and prospects across multiple locations.* Effectively plan and manage assigned accounts to maximize potential and to ensure customer satisfaction and retention.* Identify data needs through thorough understanding of customer business operations and effectively develop comprehensive data/voice solutions to meet customer needs.* Gain new customers through incorporating all applicable sales stimulation strategies, programs, and other targeting contacts, e.g. cold calling and prospecting.* Prepare and present professional corporate business proposals and presentations to corporate business executives.

To generate new sales revenue in a established territory selling McLeodUSA products Analyzes customer's telecommunications needs and sells consultatively when making solutions Maintain a sales quota each and every month Manage the McLeodUSA sales process with internal and external customers Proactively establish and maintain effective working team relationships within company

Wholesale * Act as a liaison between the customer, Wholesale Support, and other Qwest workgroups * Manage carrier and rebiller accounts, ASRs, and regular orders * Train Sales teams on new IP products * Price Local Loop and IXC charges * Monitor orders, status orders, and resolve problems * Coordinate the implementation of products with internal Qwest organizations and customers * Use Microsoft Visio for technical drawings during sales cycle * Manage orders to order life cycle intervals to ensure accurate and timely delivery of service * Design technical solution for specific customers

Provided LAN and MIS support for all of Mass-Market programs and systems on the network.Supported all call centers nation-wide with maintenance and troubleshooting on ORES, TCDD, and NT servers.Administrated and maintained all NT servers for Call-Center users, including imaging desktops and setting up new users on NT servers. Maintained all ACD dialers and monitored traffic of a call center environment. Ensured all calls were routing correctly on a Lucent PBX.

Regional Order Coordination Center (R.O.C.C.) - Activations Engineering GroupImplementation and activation for all dedicated services including frame, ISDN, 800 Call Routing, and ATM. Provision PVC's for all frame circuits in Gateway including making cross-connects in 1-O Dax's. Ensure proper routing of 800 numbers using NETCAP for call routing in our trunk-groups. Responsible for tracking major milestones to insure on-time delivery and activation.Implemented and activated Frame Relay, Multi-Drop Private Lines, TDS, ATM, ISDN, and Toll Free services, and troubleshooted on a Dax level for frame circuits.Assist in optioning telecom equipment: CSU/DSU, CISCO Routers, and Lucent PBX's.

Manage two teams responsible for provisioning, making cross-connects on Lucent-5ESS switches on our fiber network, and transport provisioning for Sonnet-Ring fiber and optical circuitsResponsible for project management, deadlines and milestones of all circuits supported, from a 4-wire loop to OC-48 level. Includes products: ISDN, 800 Routing, Frame, ATMWork directly with LECS/Telco's at first level escalations. Performed first level escalations with ILECs, CLECs, and RBOCs.Working knowledge of telecom provisioning including: ASRs, CLRs, DLRs, FOCs designing paths through a frame and voice network, and maintained capacity of all MCIWorldcom switches.Supports 1 million dollar a month revenue in nationals sales regionFirst point of contact for all customer implementation, activation and escalations.Recruit and maintain quality employees.Conduct quarterly employee reviews.

Diagnosed and repaired motherboards, CPU, and all P.C. Supported problems on customer's premise.Troubleshooted using Scopes and Meters and provided upgrades on a desktop level.Maintained NT server s and web pages for quality control group.

, Set-up and repair all ship-to-ship and ship-to-shore communications.Responsible for repair of UHF, HF, and Satellite.

Bachelor Of Science, Electronic Technology

Education record

Bs, Electronic Engineering