Anthony Stevens Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Area, South Africa

Outputs to deliver this accountability: Accurately determine customer needs through interaction with client and ensure accurate processing thereof. Attempt to resolve customer enquiries at the first point of contact using Client Information File (CIF) system info. Escalate or refer to supervisor or next level of management when all other efforts have been exhausted. Log all complaints and compliments on Customer Care Process (CCP) system as per policy and procedures… Show more Outputs to deliver this accountability: Accurately determine customer needs through interaction with client and ensure accurate processing thereof. Attempt to resolve customer enquiries at the first point of contact using Client Information File (CIF) system info. Escalate or refer to supervisor or next level of management when all other efforts have been exhausted. Log all complaints and compliments on Customer Care Process (CCP) system as per policy and procedures. Update demographics such as address changes, name changes, etc. Update standing order instructions based on information supplied by customers. File schedules and all customer instructions. Utilise the pin pad system at the counter in order to assist customers in pin related queries. Adhere to policies and procedures when processing client requests e.g. cheque books, counter cheques, bank cheques, stop payments, ATM debit and credit cards, issuing statements, debit orders. Coordinate calling file according to the laid down policy and procedure.Coordinate card stock according to laid down procedures and manage the cheque book library. Educate customers on the Bank's procedures, security requirements such as the requirements for Customer Acceptance Screening Application (CASA) and Financial Intelligence Centre Act (FICA) as well as services to customers. 5.2 Accountability: Accountability 2 Outputs to deliver this accountability: Sales Leads Generation Weighting:#15 % Outputs to deliver this accountability: Buddy with a Sales Consultant in the branch to refer potential sales leads identified. During sales campaigns explain the campaign details to customers in brief and direct them to the Sales Consultant for further action. Identify sales leads and cross selling opportunities by talking to customer Show less

Benrose

Rec

Computer Studies, Typing Skills, Pc Fundamentals, Windows, Excel, Power Point, Outlook

Community Building, Aids Awarenes Campaigns, Feedings Programms For The Under Priviledged

Matriculated, English, Afrikaans, Accounting, History, Biology, Business Economics