Anthony Thomas Email & Phone Number

Hartsfield-Jackson Atlanta International Airport

Operations Supervisor role includes conducting daily meetings with security operations personnel to brief and debrief them regarding daily events, scheduled maintenance, construction projects, operatingprocedures, training, and special events.● Under general direction, supports the Aviation Security Compliance Manager by proactively managing all areas of the airport security compliance program. Liaison with the Transportation Security Administration (TSA), Airport Leadership, Atlanta Police Dept, and other airport stakeholders to share information regarding security policies, vulnerabilities, and operational issues. Ensures Operations Management is kept apprised of significant events occurring during the shift.● Responds to all airfield emergencies and assists within the airport’s Incident CommandStructure. Responsible for decisions that stabilize the situation and preserve property while determiningrecovery efforts and activities to return the airport back to normal operations.● Ensures that accurate and complete records of all incidents occurring on each shift are maintained as well as communicated to upper-level management and affected departments of incidents that affect the normal operation of the airport.● Ensures daily airfield inspections are conducted and properly documented to validate airport and airfield compliance with FAA FAR Part 139 and other governmental agencies laws and regulations.● Ensures compliance with all TSA regulatory requirements contained in 49 CFR Part 1542 and the Airport Security Program through inspections, auditing processes, and proper documentation.

Atlanta, Georgia, United States

• Managerial duties included actively managing the P&L of consolidated export freight by negotiating local ad-hoc air freight pricing as well as contract pricing with air carriers and ground carriers to ensure max GP generation and optimal service levels. • Regularly analyzed data, and generated reports on KPI’s for gateway performance, as well as reviewed processes and approach to existing lines of business to enhance profitability by identifying opportunities for cost reductions, service enhancement, and margin improvements.• Implemented local airfreight export strategy with company preferred global/regional carriers, by improving local carrier relationship management, and procurement for non-preferred carriers.• Responsible for coaching, training, and developing direct reports to achieve all export KPI’s and business targets. • Collaborated with U.S. customs authorities and other government agencies to ensure compliance with export rules and regulations.• Responsible for providing leadership and management of the daily administration and operations for the execution of air-exported shipments.• Facilitated building and maintaining strong relationships with customers, while providing exceptional service and support by handling the complete export consolidated air shipments portion of the supply chain from origin to door. • CEIV Pharma shipment manager for ATL branch by obtaining IATA Certification for Quality and Risk Management for Temperature Controlled Cargo.

Atlanta, Georgia, United States

Duty Manager role included establishment of new operations station managing 70+ employees. Maintained airline performance by arranging performance meetings with customers, airport authorities, ground handlers and all other service providers and vendors.• Responsible for managing cost, schedule, performance and risk in executing duty manager duties.• Role involved taking delivery of new aircraft and real time reporting of customer satisfaction metrics and resolvinginformation technology challenges.• Managed Virgin Atlantic’s U.S. joint venture partnership relations at all organizational levels as first fully integrated U.S. operations station staffing Delta, as contract handler, of all day-to-day operations.• Organized and prepared daily/weekly reports for Station Manager (Airport Manager), Vice-President Airport Operation & Virgin Atlantic Directors reflecting airport performance: Ancillary sales (airport revenue), flight ontime performance, miss-handled baggage statistics, & flight delay reports.• Facilitated on the job training development programs, seminars to motivate team to achieve performance targets, product awareness, and staff development of customer service skills.• Facilitated service failure recovery action plans and provided compensation to customers as per airline rules and regulations (working knowledge of Department of Transportation airline requirements).• Assigned as a Subject Matter Expert in new Passenger Service System cutover from legacy system; executed over 200 scripts to check new airline systems performance and collaborated with IT partners to successfully resolve issues. Successful launch on 12 Nov 2016 to present

Atlanta, Georgia, United States

Conducted daily meetings with operations and security personnel to brief and debrief them regarding daily events, scheduled maintenance, construction projects, operating procedures, training, and special events. • Managed facility inspections to ensure proper working condition of all building equipment, as well as information monitors throughout Hartsfield Jackson International Concourses E & F. • Composed technical reports and correspondence for upper management. • Planned, coordinated, supervised, and conducted training duties, as well as evaluated and monitored work of TBI operation coordinators. Led emergency response activities, planned projects, operated scheduling software, andcontinuously oversaw alarm monitoring activities.

Atlanta, Georgia, United States

Monitored and maintained Lenel security system and closed circuit TV security monitors. • Control ground movement of aircraft within non-movement area of Hartsfield International Airport utilizing ramp control procedures to foster safe movement of aircraft. Liaison between the Atlanta Department of Aviation (DOA), airlines, and Federal Aviation Administration (FAA) airport traffic control tower. • Provided control, surveillance and traffic advisories while directing aircraft from predetermined drop-off points to gate area by utilizing computerized aids, radio and other systems to effect ramp navigation. • Applied gate flow and scheduling software to maximize gate assignments, aircraft push-backs, holding and deicing pad assignments. Used multiple computer programs including Ascent and Infax, to update flight information throughout the airport, generate daily reports, and manage carousel assignments for flight baggage.