Anthony Lam Email & Phone Number

With over 15 years of experience in Client Experience, Diversity and Inclusion, and Training & Development, I am passionate about driving impactful strategies that enhance organizational success and foster inclusive environments.I specialize in creating tailored solutions that elevate customer satisfaction, empower diverse teams, and deliver exceptional training programs. My career is defined by measurable results, including influencing $15 million in sales, and a commitment to building bridges across cultures and ideas.Key highlights of my expertise include:- Driving customer experience initiatives that improve satisfaction scores and loyalty.- Leading diversity and inclusion strategies that promote equity and belonging.- Designing and delivering innovative training and development programs.I thrive in roles that allow me to lead with purpose, inspire teams, and create meaningful change. Let’s connect to explore opportunities to collaborate and achieve success together!

Listed skills include Management, Training, Sales, Program Management, and 19 others.

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  Client Innovation Experience Lead

  Accenture

  Jan 2019 - Present - Toronto, Canada Area

  At Accenture, I proudly serve as Client Experience Lead, a role I’ve embraced for over four years with passion and purpose. My focus is to deliver transformative outcomes through Accenture’s 360° Value Meter—Client, Experience, Talent, Inclusion & Diversity, Sustainability, and Financial.Client ValueBuilding meaningful client relationships is central to my work. A highlight was leading an initiative introducing the Metav. to senior executive women from major Canadian brands during Int… Show more At Accenture, I proudly serve as Client Experience Lead, a role I’ve embraced for over four years with passion and purpose. My focus is to deliver transformative outcomes through Accenture’s 360° Value Meter—Client, Experience, Talent, Inclusion & Diversity, Sustainability, and Financial.Client ValueBuilding meaningful client relationships is central to my work. A highlight was leading an initiative introducing the Metav. to senior executive women from major Canadian brands during Int. Women’s Day. This immersive session explored how technology can empower women in the workforce, fostering innovation and equity. By showcasing practical applications, we inspired action and strengthened Accenture’s position as a leader in technology and inclusion.Experience ValueAt the Canada Innovation Hub, I’ve helped create a space where clients can dream big and prototype actionable solutions. Like getting the client out of the office and on a Theatre stage, their mindset changed allowing for the "art of the possible", creating tangible, measurable change.Talent ValueI’m committed to empowering people. As National Communication Lead for Pride ERG Canada, I amplify LGBTQ+ voices and create space for connection and growth. I’m also an active member of the Mental Health ERG and BOLD, where I mentor and advocate for equity. My team’s work on a mental health initiative earned us the Accenture 360 Awards for North America, showcasing the power of innovation and purpose.Inclusion & Diversity ValueDiversity is a cornerstone of my approach. As a certified HR bias training facilitator, I help teams identify and reduce unconscious bias, driving equitable outcomes.Sustainability and Financial ValueSustainability and measurable impact are key to my projects. I guided the team through a circular economy strategy, to reduce waste by20% while optimizing costs.Through innovation, purpose, and collaboration, I deliver outcomes that matter for our clients, communities, and people. Show less