I collaborate with technology, design and strategy firms to solve complex problems for design, business and marketing teams. I bring a humanistic perspective to business problems and draw my insights from qualitative research, using multiple methods - face-to-face, online, ethnography, groups, co-design, user testing, and more.

Serve as the research lead for a "networked consultancy" of independent talent focused on enabling Health companies to maximize investments in customer engagement.

Responsible for the design research practice within the user experience group. Provided planning expertise and thought leadership for applying primary research to the creation of compelling digital experiences. Executed projects in healthcare and mobile retail. Delivered webinar in collaboration with Forrester Research: "How Brands Maximize the Web; Lessons from 1,500 Website User Experience Reviews." Produced blog articles on opportunities for healthcare companies to become more… Show more Responsible for the design research practice within the user experience group. Provided planning expertise and thought leadership for applying primary research to the creation of compelling digital experiences. Executed projects in healthcare and mobile retail. Delivered webinar in collaboration with Forrester Research: "How Brands Maximize the Web; Lessons from 1,500 Website User Experience Reviews." Produced blog articles on opportunities for healthcare companies to become more digital in light of the Affordable Care Act. Show less

Collaborated with research, design and strategy firms to execute qualitative research with a focus on innovation, marketing strategy and communications. Some favorite projects included discovering the attitudes and social habits of motorcycle riders, elucidating the health concerns of Baby Boomers, and detailing the feeding strategies of 'extreme' pet owners.

As a senior research consultant, engaged clients to understand research needs and turn them into study objectives. Identified appropriate methodologies, study plans and protocols. Collaborated with creative staff to generate content and stimuli for testing. Collected, analyzed and synthesized data to deliver final reports with clear and compelling recommendations. Communicated study progress to business stakeholders and escalated concerns as needed. Created multimedia presentations with a focus… Show more As a senior research consultant, engaged clients to understand research needs and turn them into study objectives. Identified appropriate methodologies, study plans and protocols. Collaborated with creative staff to generate content and stimuli for testing. Collected, analyzed and synthesized data to deliver final reports with clear and compelling recommendations. Communicated study progress to business stakeholders and escalated concerns as needed. Created multimedia presentations with a focus on and video and storytelling to cross-functional teams and business stakeholders. Show less

Proposed, planned and executed human-centered research efforts for an award-winning industrial design consultancy, including international projects in Europe and India. Collaborated closely with creative team to develop and test new product ideas, design prototypes and brand strategies. Led design thinking workshops and mentored new research staff. Created multimedia presentations using video compilations, user personas, experience models, and storyboards to synthesize and communicate research… Show more Proposed, planned and executed human-centered research efforts for an award-winning industrial design consultancy, including international projects in Europe and India. Collaborated closely with creative team to develop and test new product ideas, design prototypes and brand strategies. Led design thinking workshops and mentored new research staff. Created multimedia presentations using video compilations, user personas, experience models, and storyboards to synthesize and communicate research insights. Show less

Conducted ethnographic and user research for a pioneering consulting agency in the field of design thinking and human-centered design strategy. Collaborated with designers to generate content and prototypes for testing. Analyzed data and created presentations with a focus on multimedia and video storytelling. Research methods included UX, participatory design, ethnography, prototype testing and usability.

• Conducted ethnographic field research as well as analysis and synthesis of data