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Anthony Celentano is listed as LMS Administrator at Novartis | Cornerstone & Saba Cloud LMS | IT Solutions Lead at Novartis, a company with 100036 employees, based in South Plainfield, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Anthony Celentano.
Anthony Celentano previously worked as Learning Management System Administrator at Novartis and Business Relationship Manager at Celgene. Anthony Celentano holds Associate'S Degree, Computer & Information Sciences from Cittone Institute.
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I'm an experienced systems administrator with experiences across Learning Management Systems and Information Technology solutions within the Pharmaceutical Industry. Most recently, I’ve been configuring and supporting Cornerstone LMS for Novartis’ sales team, providing updates, testing and troubleshooting for the product testing applications. Prior to this, I’ve led on-site and offshore help desk teams and technical projects, resolving hardware and software issues for users. I bring demonstrated strengths in project management, vendor management, interpersonal communication, conflict resolution, managing and coaching. I’m focused on delivering exceptional customer service to end users and stakeholders, and I take a hands on approach to the issues I encounter.
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United States
LMS administrator for Sales Training Team✓ Configure and manage Cornerstone LMS product exams for 3000+ sales team members.✓ Test and audit exams, ensured functionality across devices and platforms. ✓ Provide direct end user support, resolving ticketed cases and escalated issues. ✓ Partner with off shore vendors to solve write back completion, file uploads.
✓ Gathered user requirements for application package implementations & documented knowledge articles to support application execution. ✓ Automated laptop & desktop builds for Drug Safety division. ✓ Executed program tests, coordinated UAT for packages and managed and prioritized tickets created for packaged applications.✓ Identified errors and coordinated.
Managed the Lotus Notes Factory Support Team for Novartis's Over the Counter division and Sandoz, Oncology and Sales & Marketing divisions. ✓ Managed seven (7) Cognizant onshore and offshore personnel, and supported over 250 Notes applications. ✓ Managed and coordinated the reduction of Lotus Notes applications for PAR project. ✓ Ensured service level.
Managed project scope, schedule and budgets for major strategic software / hardware projects for clients while ensuring delivery of high quality products on time and within budget. ✓ Key support liaison between Client group and Technical IT Delivery Teams.✓ Documented knowledge articles for new applications supported by the Service Desk.✓ Coordinated and.
Responsible for managing contract agreement with outsourced service desk vendor (Cegedim). ✓ Managed day to day activities for CSRs including project work, scheduling and forecasting.✓ Ensured help desk support was provided to 6000+ external field representatives in a timely manner and within service level agreements. ✓ Recognized and rewarded CSRs for.
✓ Tested new applications to ensure functionality of SalesForce Automation and Lotus Notes.✓ Documented all knowledgebase articles for new applications. ✓ Analyzed and assessed potential impact in increase call volume. ✓ Identified new application support requirements.
✓ Provided first-level support on Siebel software. ✓ Completed hardware rebuilds for field representatives.✓ Analyzed and solved technical issues; tracked and reported on service issues.
✓ Provided first level support for approximately 3000 Ciba Geigy sales representatives. ✓ Troubleshoot and track support calls for field sales representatives. ✓Diagnosed and solved computer software/hardware malfunctions.
Other employees you can reach at novartis.com. View company contacts for 100036 employees →
Howard Miley
Colleague at Novartis
Chicago, Illinois, United States, United States
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CB
Constanze Bopp
Colleague at Novartis
Nuremberg, Bavaria, Germany, Germany
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HM
Havetta Milan
Colleague at Novartis
Slovakia, Slovakia
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AH
Arslan Hendro
Colleague at Novartis
Banjarnegara, Central Java, Indonesia, Indonesia
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HI
Husseina Ilavbare
Colleague at Novartis
Nigeria, Nigeria
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CM
Christian Maurer
Colleague at Novartis
Grißheim, Baden-Württemberg, Germany, Germany
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NN
Nathalie Namil
Colleague at Novartis
Dallas-Fort Worth Metroplex, United States
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MH
Muhammad Hammad Saleem
Colleague at Novartis
Lahore, Punjab, Pakistan, Pakistan
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TD
Thao Duong
Colleague at Novartis
Quincy, Massachusetts, United States, United States
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RC
Ralph Cervantes
Colleague at Novartis
New York, New York, United States, United States
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Quick answers generated from the profile data available on this page.
Anthony Celentano works for Novartis.
Anthony Celentano is listed as LMS Administrator at Novartis | Cornerstone & Saba Cloud LMS | IT Solutions Lead at Novartis.
Anthony Celentano is based in South Plainfield, New Jersey, United States while working with Novartis.
Anthony Celentano has worked for Novartis, Celgene, Novartis Pharmaceuticals, Siebel Systems, and Management Support Services.
Anthony Celentano's colleagues at Novartis include Howard Miley, Constanze Bopp, Havetta Milan, Arslan Hendro, and Husseina Ilavbare.
You can use AeroLeads to view verified contact signals for Anthony Celentano at Novartis, including work email, phone, and LinkedIn data when available.
Anthony Celentano holds Associate'S Degree, Computer & Information Sciences from Cittone Institute.
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