Anthony Choque Email & Phone Number

Bentonville, AR, US

Chicago, Illinois, United States

• VelocityEHS is the largest global provider of cloud Environmental, Health & Safety (EHS) solutions. We help companies reach environmental, social, and governance goals by delivering simple and intuitive solutions.
• Resolve enterprise customers’ technical issues with a cooperative mindset in partnership with client's technical staff and support engineers.
• Partner with product and technology teams to reproduce issues in-house for deep analysis, root cause reporting and solution deployment.
• Leverage internal technical expertise including peers, mentors, and knowledge base to identify and provide the most effective solution.
• Maintain feedback loops with customers, customer success management team, and product management group to ensure customer satisfaction, loyalty and industry praise.
• Collaborate with technical support engineers on intricate cases to cultivate expertise in product areas and deliver periodic tech talks to support team.

Bentonville, Arkansas, United States

• Global Business Services provide omni-channel support for Store/Club, Supply Chain, and Server Operations to minimize down time and resolve complex issues.
• Resolve escalated technical tickets via issue validation, fix testing, and resolution documentation.
• Collaborate with product and technology teams to fix site operational issues via ServiceNow SaaS and Jira Project Tracking and Development.
• Process oriented Linux server site support to meet established Service Level Agreement (SLA).
• Design and implement escalation process changes that improve ticket resolution by 25%.
• Manage and deploy trend identification processes that reduce site ticket submission by 30%.

Boston, Massachusetts, United States

• Constant Contact provides intuitive SaaS marketing and reporting tools for email marketing, event marketing, social campaigns, survey and offer management
• Partner with product and technology teams to investigate and resolve system operational issues using Salesforce CRM, Jira Project Tracking and Development, Splunk Application and Analytics Systems.
• Author troubleshooting guidelines for frequent product and feature releases reducing post release escalations by 30%.
• Collaborate in and present new hire program revamp reducing onboarding process by 25%.
• Conduct monthly customer focus group sessions to evaluate product performance and represent the customer’s voice in product and feature upgrades.
• Facilitate subject matter expert (SME) product presentation to potential business partners.

Boston, Massachusetts, United States

• Log, classify, prioritize, troubleshoot, and resolve product issues reported via phone, chat, and tickets using RightNow Technologies CRM while providing best-in-class customer service.
• Educate customers on product functionality to make them self-reliant and successful users.
• Proactively identify product issues and potential new features during each customer interaction.
• Mentor associates focusing on product knowledge and individual performance improvement.
• Author of Product Content Creation for internal technical blogs and customer facing KB articles.
• Manage customer notification processes for feature implementation and defect resolution.

Bachelor Of Science - Bs, Business Administration, Management And Operations

Advanced Certification, Web Development And Management