Designing and owning channel sales programmes for our B2B customers, resellers and partners. Programmes that encompass demand generation, communications, events, offers training and incentives focussed on small, medium and large enterprise businesses.

• Informed future strategic planning, reporting on performance figures at a senior leadership level• Ensured that customer demand was continually met by influencing strategic device ranging decision making; managed difficult product and vendor decisions when dwindling demand was identified• Improved customer experience by driving increased smartphone take up in collaboration with marketing team; continually refined product selection, encouraging customer switch by managing end of life… Show more • Informed future strategic planning, reporting on performance figures at a senior leadership level• Ensured that customer demand was continually met by influencing strategic device ranging decision making; managed difficult product and vendor decisions when dwindling demand was identified• Improved customer experience by driving increased smartphone take up in collaboration with marketing team; continually refined product selection, encouraging customer switch by managing end of life of feature phones • Increased airtime revenue by leading device ranging strategy delivery; reduced feature phone use from 18% to 9% in just twelve months • Led Apple iPhone 7 and Samsung Galaxy S8 device launch activity across the business channel. This included:o Matrix managing nationally dispersed virtual team; assembling and managing sales, marketing, launch and supply team resources from across the businesso Achieving ambitious vendor targets via joined up approach; working closely with Apple and Samsung to gain strategic product and marketing focus understanding and sharing with sales and marketing teamso Hitting 1.5 to exceed Samsung launch goal of 1.4 times figures attained for previous launch• Enhanced sales team confidence and conviction through improved product knowledge and training in consultation with key vendors• Supported sales team in communicating device strategy to business customers, acted as expert customer advisor and actively nurtured relationships between customers and vendors• Increased sales volumes on targeted products by engaging sales team and driving product excitement; led on planning and delivery of incentive strategy in consultation with vendors• Negotiated and secured vendors’ financial support for marketing campaigns and incentive initiatives; managed campaign specific budgets of up to £300k and drove increased business by initiating price reductions Show less

• Acquired valuable insight on sales performance and customer feedback by proactively engaging and building relationships with sales teams and SRM community. This included:o Hosting fortnightly calls to identify customer demand and to share portfolio news; using insight to good effect in managing end of life products• Met key account customer expectations through robust forecasting and supply chain management. This included:o Ensuring effective deployment of 6k+ devices for Tesco by… Show more • Acquired valuable insight on sales performance and customer feedback by proactively engaging and building relationships with sales teams and SRM community. This included:o Hosting fortnightly calls to identify customer demand and to share portfolio news; using insight to good effect in managing end of life products• Met key account customer expectations through robust forecasting and supply chain management. This included:o Ensuring effective deployment of 6k+ devices for Tesco by working with project managers to understand delivery requirements • Optimised customer communications and accuracy of information provision by designing Enterprise iPhone launch strategy. This encompassed planning of all communications and pre-ordering and VIP processes• Minimised outsourcing costs for iPhone launch without need for overtime budget by incorporating BAU processes into launch planning, rather than bespoke work requests that had previously been the case• Strengthened customer relationships by supporting sales and marketing through creation and evolution of aligned tools. This included:o Enabling sales team to win recognition as trusted account advisors by introducing regularly updated price list communications and device roadmap documentationo Repositioning and reinvigorating tired asset to ensure good value return on resource investment by upgrading and simplifying device comparison tool to reach wider audienceo Supporting sales and marketing teams with accessible device information by creating exemplar SharePoint devices hub• Enabled best selling vendor product identification, effective portfolio management, with new device addition, and activity prioritisation by introducing regular reporting on 4G, tablet, and smartphone performance• Ensured reporting accuracy in support of strategic delivery through robust trends analysis and cross examination and detailed understanding of data sources Show less

• Worked within cross-functional virtual team to deliver against challenging quarterly KPIs. This included: o Achieving 200%+ against sales by identifying areas for service and cost reduction, as well as areas for extra revenue generation through selling of additional products and serviceso Securing £70k+ through improved debt collection; working with accounts and customer service teams and customer stakeholders to identify and resolve billing issues that were delaying… Show more • Worked within cross-functional virtual team to deliver against challenging quarterly KPIs. This included: o Achieving 200%+ against sales by identifying areas for service and cost reduction, as well as areas for extra revenue generation through selling of additional products and serviceso Securing £70k+ through improved debt collection; working with accounts and customer service teams and customer stakeholders to identify and resolve billing issues that were delaying payment• Aided account retention & growth by creating and taking ownership of account development and service improvement plans; ensured delivery of key goals within agreed timescales• Optimised customer satisfaction and ensured full customer service delivery. This involved:o Preparing and delivering monthly customer SLA performance packs; highlighting strong performance and areas of improvement and providing detailed plans to address any areas of underperformanceo Increasing customer satisfaction index ratings (CSIs) across key metrics by developing relationships and employing activities; maintaining Britvic’s CSI of seven through challenging 12-month periodo Effectively addressing poor network performance feedback from AA, a client wholly reliant on mobile network for business operation; managing customer expectations and maintaining confidenceo Resolving customer issues by leading regular and ad-hoc customer service review meetings; driving resolution progress by facilitating internal meetings, as necessary• Aligned O2 and customer strategy by driving meaningful customer conversations; utilised robust relationship and service management tools and forecast device volumes, service resource requirements and network demand• Maximised additional revenue in line with O2’s campaigns and targets. This included o Increasing smartphone penetration within Britvic account; securing £145k with roll out of 800+ Windows Phone devices, quadrupling data usage revenues and increasing data usage by 220% Show less