A customer lead senior leader, with a proven track record for delivering transformational change in both PLC & PE owned multi-sit national U.K retailers, while successfully running the exiting business. Capable of developing, shaping and implementing business strategies and leading significant change management programmes. A recognised innovater with regard to customer service initiatives with a excellent track record for peak performance. An effective communicator and negotiator, skilled at working with ambiguity or direction and influencing cross functionally (marketing, buying, supply chain, finance etc.)An experienced energetic leader, with the ability to lead, motivate and develop high performing teams to exceed their goals and contribute to organisational profitability.A skilled coach and mentor capable of harnessing individual and team effectiveness through goal setting, review, coaching and development. Experienced in leading succession planning, reward and recognition, training, management development and employee engagement programmes.Also knowledgeable in all aspects of retail operations from store operating model to central organisational structure and support. Experienced in property acquisitions and disposals.Skilled in retail store design, product ranging, grading, promotion, space management and improving customer experience.