As a Lead Customer Experience Specialist at Florida Power & Light, I apply my Lean Six Sigma skills and industry knowledge to optimize the efficiency and effectiveness of various key customer service functions. I have nearly 7 comprehensive years of experience in the energy sector, working for NextEra and its subsidiary Florida Power & Light Company in different roles, such as Project Manager, Regulatory Compliance Analyst, and Process Improvement Specialist. With the use of my customer service management, training, and service quality skills, I have successfully led and supported multiple large-scale transformative projects, such as redesigning customer channels, introducing processes that optimize business functions, and leading system enhancements and user adoption. I have also obtained both a Lean Six Sigma Yellow Belt and Green Belt certification from NextEra Energy, Inc. Altogether, my aspiration is to help FPL achieve one of its most critical goals: meet our customers when and where they want to be met.