Details available on request.

- Monitor real-time events on critical infrastructure across Washington State.- Preform analysis through an aggregation of security alert data from various sources, including an Elastic stack SIEM, Suricata IDS/IPS, and network logs.- Conducted initial triage and investigation of security incidents to identify potential threats and vulnerabilities.- Responded to and documented security incidents, ensuring timely escalation to Tier-2 analysts as necessary.- Collaborated within a team to investigate security issues and determine preventive measures.- Assisted in the development and refinement of SIEM dashboards to enhance overall effectiveness.- Stayed informed about the latest cybersecurity trends, threats, and best practices through continuous learning, research and professional development.

- Respond to requests for service both in-person and via ticketing system, regarding both BYOD and business owned devices.- Preform resets, reimages and software maintenance on a wide variety of devices including laptops, iPads, cellphones, projectors, printers, desktops, audio and other peripherals.- Developed and documented solutions to address service interruptions caused by frequent Jamf server outages, reducing mean time to resolution for end user requests.- Researched AI-based SaaS products and crafted department applications for new AI tool implementations, leading to the approval and deployment of three products.