Anthony Chin Email & Phone Number

New York, United States

Brooklyn, New York, United States

- Remote management of client systems and devices using Datto RRM; deployment, troubleshooting and scheduled jobs- Web Filter Management via Techloq, SonicWall, Teramind: Deployment, Whitelisting/Denying- Documentation of sensitive client information, configurations and creation of easy-to-follow SOP (Standard Operating Procedures) through IT Glue.

- Coordinated game demo presentations to high profile influencers, investors and community members- Converted game demo attendees to Tweets/social media posts with an 80% success rate

Greater New York City Area

• Consulted with upper management on system requirements, purchased any necessary systems and peripherals, drafted a plan of action and implemented said plan once approved.
• Performed daily backups of company data using a robocopy batch file to an external drive.
• Setup and configured printers, mobile devices, desktops, and more on the company network.
• Developed strong relations with third party vendors and negotiated for lower prices on received goods, saving the company hundreds in expenses annually.
• Collaborated with internal and external web designers and developers to advertise company pop-up retail spaces, resulting in a 200% increase in web traffic over the next 2 years.
• Oversaw the hiring process, on-boarding and training of new employees; and boosted new hire team morale through company activities.

Greater New York City Area

• Oversaw the daily performance of mainframe computer, mid-range computer, LAN and WAN environments, Windows servers, routers and Cyberoam firewalls.
• Resolved or escalated support tickets via ConnectWise; preparing reports documenting all problems computer, network or server-related.
• Documented corrective steps during the resolution process and sent to the client facing support ticket software(ConnectWise).
• Set up equipment for client use; performing or ensuring proper installation of cables via cable management, operating systems or appropriate software and drivers.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Configured and resolved network printer issues when reported, rebooted Wireless Access Points weekly, and monitored/reported Cyberoam Firewall activity daily.

Greater New York City Area

• Transcribed and routed incoming phone calls for appropriate staff and handled email communications; answering commonly asked questions and forwarding any questions unable to answer to supervisor.
• Processed checks, wrote deposit slips and batched out ensuring accurate and updated financial records.
• Collaborated with the owner of the company's ‘Alumnus’ magazine: transcribing and copywriting hand-written drafts and proof-reading for errors to ensure Alumnus magazine was error-free and followed a smooth narrative.

Greater New York City Area

• Oversaw the aesthetics of a number of aisles, filling shelves with as much inventory as possible.
• Assisted customers, directing them to the correct aisles and answering any inquiries they may have had.
• Any issues that weren't immediately resolvable were brought to the manager in charge.

Greater New York City Area

• Promoted to company specialty stocker and refilled inventory hourly, facing company labels outwards to preserve display aesthetics.
• Arranged groceries in optimal manner to ensure neat packaging inside plastic bags.
• Assisted customers with carrying bags, shopping for groceries and general inquiries.

Google It Support Professional Certificate, It Support

- Technical support: installing & configuring computer hardware, software, and networks - Computer networking: standard protocols for.

Completed 57 Credits., Liberal Arts And Sciences, General Studies And Humanities

High School Diploma