- Remote management of client systems and devices using Datto RRM; deployment, troubleshooting and scheduled jobs- Web Filter Management via Techloq, SonicWall, Teramind: Deployment, Whitelisting/Denying- Documentation of sensitive client information, configurations and creation of easy-to-follow SOP (Standard Operating Procedures) through IT Glue - Managed file whitelist requests, checked unified audit logs and deployment via ThreatLocker - Email Security Management via Avanan and Microsoft's Quarantine: Deployment, Policy Modification, Inspection of Potentially Dangerous Emails- Office 365 Administration: User Management, Exchange PowerShell, Mailbox Retention/Archive, Defender Policies- ConnectWise Ticket System: Resolved 20-30 tickets ranging from Tier 1 to Tier 2 daily within the span of 9 hours.- Duo 2FA Management: Deployment and User Management - Google Workspace Administration: User Management, Licensing, Domains, Data Migration, etc.- QuickBooks Server Management- Todyl Management: Allowing for granular and secure remote access, management, etc.- Teramind Administration: Deployment, User Management, Policy Management- Improved Email Deliverability Setup: SPF, DKIM, DMARC for Microsoft, Google, and other sending platforms- Setup Windows Server 2022 for DNS, Active Directory, CentreStack, QuickBooks- Setup simple SMTP processes via SMTP2Go for use for scanners, alerts, etc. which didn't compromise Microsoft's default security- MFA Enforcement and Deployment across different platforms (Microsoft, Google, etc.)- Defederation from GoDaddy to Microsoft Direct- Mailbox Migration from Google to Microsoft and Microsoft to Microsoft via BitTitan MigrationWiz- Cove Backup Deployment, Restores and Management- SonicWall Firewall Administration (SSLVPN, Port Forwarding, Updates, etc.)

- Coordinated game demo presentations to high profile influencers, investors and community members- Converted game demo attendees to Tweets/social media posts with an 80% success rate

• Consulted with upper management on system requirements, purchased any necessary systems and peripherals, drafted a plan of action and implemented said plan once approved.• Performed daily backups of company data using a robocopy batch file to an external drive. • Setup and configured printers, mobile devices, desktops, and more on the company network.• Developed strong relations with third party vendors and negotiated for lower prices on received goods, saving the company hundreds in expenses annually.• Collaborated with internal and external web designers and developers to advertise company pop-up retail spaces, resulting in a 200% increase in web traffic over the next 2 years.• Oversaw the hiring process, on-boarding and training of new employees; and boosted new hire team morale through company activities. • Acting dispute manager and resolved billing disputes with service providers and customers, saving the company in hundreds of dollars yearly.• Built strong customer relations and satisfaction through constant checkups with customers, processed credit card and cash sales and secured over 100+ recurring clients.

• Oversaw the daily performance of mainframe computer, mid-range computer, LAN and WAN environments, Windows servers, routers and Cyberoam firewalls.• Resolved or escalated support tickets via ConnectWise; preparing reports documenting all problems computer, network or server-related.• Documented corrective steps during the resolution process and sent to the client facing support ticket software(ConnectWise).• Set up equipment for client use; performing or ensuring proper installation of cables via cable management, operating systems or appropriate software and drivers.• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Configured and resolved network printer issues when reported, rebooted Wireless Access Points weekly, and monitored/reported Cyberoam Firewall activity daily. • Referred major hardware or software problems or defective products to vendors or technicians for service.• Escalated any issues to our NOC team, who assisted with our disaster recovery operations and verifying the integrity of our backups through collaborative testing. • Created and updated SOPs (Standard Operating Procedures) that would serve as tutorials for clients and technicians both existing and future.

• Transcribed and routed incoming phone calls for appropriate staff and handled email communications; answering commonly asked questions and forwarding any questions unable to answer to supervisor.• Processed checks, wrote deposit slips and batched out ensuring accurate and updated financial records.• Collaborated with the owner of the company's ‘Alumnus’ magazine: transcribing and copywriting hand-written drafts and proof-reading for errors to ensure Alumnus magazine was error-free and followed a smooth narrative.

• Oversaw the aesthetics of a number of aisles, filling shelves with as much inventory as possible.• Assisted customers, directing them to the correct aisles and answering any inquiries they may have had.• Any issues that weren't immediately resolvable were brought to the manager in charge.

• Promoted to company specialty stocker and refilled inventory hourly, facing company labels outwards to preserve display aesthetics.• Arranged groceries in optimal manner to ensure neat packaging inside plastic bags.• Assisted customers with carrying bags, shopping for groceries and general inquiries.