Anthony Ford Email & Phone Number

Atlantic City, New Jersey, United States

Newport, Rhode Island, United States

Hired and onboarded a team of Customer Support agents. Managed team scheduling for seven days a week across four time zones. Set and maintained individual and team OKRs, nurtured team through performance reviews and weekly 1:1s. Handled team project management, including a rebuild of the Help Center and Zendesk macros. Operated three live support channels.

Newport, Rhode Island, United States

Cherry Hill, New Jersey, United States

Designed new Help Center and wrote all articles. Managed inbox, chat, and video calls. Established daily procedures and workflows as the first hire of the Customer Support team.

Greater Boston Area

Delivered comprehensive troubleshooting for Push and In-App marketing campaigns for enterprise clients through email, chat, phone, and video conferencing support. Triaged and escalated support tickets to Engineering. Assisted with SDK integrations for iOS, Android, and Web. Contributed to updating documentation of the Help Center. Worked closely with.

Cambridge, MA

Responsive email support; leveraging in-depth knowledge of our product, video delivery infrastructure, HTML, CSS, APIs, and various integrated platforms such as HubSpot and WordPress. Collaborated with Product and Engineering teams to identify bugs, develop UX improvements, and manage support issues related to product changes. Specialization in.

Boston, MA

Customer support for FreeMyApps product, worked directly with clients to resolve issues. Prepared and tracked project statuses for department. Tracked known issue data and reported new problems to developers.

Woburn, MA

Proofread documents and performed quality control checks of contracts. Scanned, uploaded documents into company database. Drafted and mailed correspondence to clients.

Secaucus, NJ

Supported production staff for eleven network shows and specials (MLB Tonight, Quick Pitch, Intentional Talk, Hot Stove, The Rundown, MLB Now, Clubhouse Confidential, MLB Network Countdown, 30 Clubs in 30 Days, Plays of the Week, Plays of the Month). Communicated and coordinated projects between all departments. Generated video packages for clients..

Secaucus, NJ

Researched, logged, and assisted producers with live broadcasts of NBA and WNBA games. Digitized footage. Selected and organized video clips for producers. Participated in field shoots at NBA arenas. Provided content for all international features, as well as Tuesday Night with Ahmad with host Ahmad Rashad and international show NBA 360. Member of.

Newark, NJ

Maintained firm archives, filed all correspondence with courts and clients. Reviewed depositions for attorneys and arranged for issuance of subpoenas. Answered telephone, managed copying and faxes.