* Applies advanced, extensive knowledge and skills in multiple integrated specialties, and contributes to the development of new knowledge related to local area network (LAN) systems, hardware and software. * Manages technical issues that are very complex, impact a very large number of users, demand a very large amount of resources, are of very long duration and/or very high risk, with significant effects in multiple integrated areas. Develops solutions that are creative, effective, and enduring, and designs/creates programs, data structures and reports related to the area of network administration. * Leads and mentors teams and individuals, directs or supervises staff at lower technical levels, leads small groups, is the principal advocate within the county for a particular function, represents county on technical matters in local and regional groups, and initiates significant improvements in work correlated with local area network (LAN) systems, hardware and software. * Applies and leads others in applying a working knowledge of project planning, management and methodologies in projects that incorporate local area network (LAN) systems, hardware and software. * Acts independently, with considerable discretion to act and make decisions independently in very complex projects and tasks. Displays an advanced understanding of complicated issues, recognizing impacts to a large number and/or wide range of users, consequences of taking risks, and short and long term implications. Considers financial and other impacts of assigning valuable resources. Initiates work to obtain desired results. * Demonstrates advanced, rigorous thinking skills on challenging, difficult issues. Uses thinking skills that involve analyzing, prioritizing, abandoning prejudices and previous ideas, and applying practical considerations. Delivers at an advanced level of competency in multiple specialties and roles related to the area of network administration.

1. Applies advanced knowledge and skills in multiple integrated specialties with proficiency in all job functions related to application and software development, databases and electronic records.2. Provides creative, practical solutions, consulting with staff as needed, and designs/creates programs, data structures and reports in the area of applications. 3. Regularly represents department; leads small groups; and is able to shape significant positive change in work correlated with application and software development, databases and electronic records. 4. Effectively applies a working knowledge of project planning, management and methodologies in projects that incorporate applications, software, databases and electronic records. 5. Acts independently, with understanding of complex issues, consequences for users, impact on resources, short and long term implications, and potential risk. 6. Exercises considerable judgment in determining objectives and prioritization of assignments. 7. Demonstrates understanding of advanced rigorous thinking skills on complex issues; uses thinking skills that involve analyzing, prioritizing, abandoning prejudices and previous ideas, and applying practical considerations; delivers at an advanced level of competency in multiple specialties and roles related to the area of applications.8. Communicates effectively with others by developing and presenting material in written, verbal and graphic format about complex issues about applications.9. Plans, develops, tests, and documents applications, applying knowledge of programming techniques and computer systems.10. Serves as a liaison between various groups to develop policies and facilitate the implementation of modules, models and or enhancements; works with technical and non-technical staff, inter and intra- department personnel, vendors and a variety of external agencies or government entities.

1. Applies knowledge and skills in a variety of specialties associated with support,maintenance, operation and administration of business applications, systems, networks, andpersonal productivity devices and network appliances.2. Provides solutions involving moderately complex tasks to a variety of problems routinelyencountered within normal business activity, referring more complex tasks to a higherlevel.Extracts data and information from processing systems in the area of technologysupport.3. May lead and mentor small groups, teams, individuals and/or less experienced staff.Encourages improvements in work correlated with support, maintenance, operation andadministration of business applications, systems, networks, and personal productivitydevices.4. Understands the principles of project management, interprets and completes assignmentsby assigned deadlines in projects that incorporate support, maintenance, operation andadministration of business applications, systems, networks, and personal productivitydevices, and network appliances.5. Works with some independence, follows an established approach, prioritizes own work inmultiple specialties.6. Records events reported to the Service Desk related to customer problems. Enters ServiceRequests in a standard Information Technology Incident/Request tracking system asrequired by management.7. Uses specialty-specific technical skills to perform a variety of routine and specialassignments in multiple related specialties associated with technology support.8. Communicates effectively with others, providing solutions and promoting discussion usingverbal, written and graphic format on a variety of topics about technology support.

1. Applies standard trouble-shooting tools to resolve problems related to technologysupport, maintenance of PC/laptop/tablets, printers and other end-point devices operatingin the client/user work environment.2. Records events reported to the Service Desk related to customer problems, issues, andService Requests in a standard Information Services Incident/Request tracking systemas required by management. Creates knowledge-based articles to facilitate knowledgetransfer when appropriate..3. Performs basic user administration tasks related to USER ID’s, e-mail, voicemail, filesecurity and applications as assigned. Runs production jobs as required by customers.4. Performs low level tasks relating to IT-device deployment and configuration for whichspecific instructions are provided.5. Accepts responsibility and leads peers by conduct and example in work correlated withtechnology support, maintenance, operation and administration of business applications,systems, networks, and personal productivity devices and network appliances.6. Interprets task assignments from standard project plans and direct assignments, meetsassigned deadlines in projects that incorporate technology support, maintenance, andoperation of devices operating in the users environment.7. Closely supervised, followsa variety of written and oral instructions and specialized procedures.7. Routinely applies general knowledge and familiarity with information technology to deliverwork in support of continuous delivery of services in the area of technology support.

• Maintain and update confidential customer information within database system for 180+ clients.• Ran technology aspects of business, including building computers, installing and updating software, scheduling and performing backups, ordering components, and training key staff members.• Create, process, and distribute operational documents to employees and supervisors, including route schedules, maintenance service lists, client billing forms, employment application materials, and more.• Develop and distribute marketing materials to existing clients and potential customers.• Work alongside supervisor to explore and implement company expansion strategies.• Organize recruitment and processing of 7 new employees.

Current responsibilities include:* Managing help desk ticketing system for staff and student technology issues* Resolving Tier 1 tech issues within the school environment * Creating purchase orders to fulfill school-wide technology and equipment needs* Imaging computers in preparation for student and staff use* Securely erasing data from staff equipment and devices* Updating and maintaining IT-related event and support calendar* Checking out computers, video cameras, and other electronic equipment to staff and students* Sorting and filing IT department paperwork* Assisting students and staff with account authentication issues* Generating forms and reports for IT department operations

• Filled over 175 open substitute shifts throughout the 2016-2018 school years, several spanning multiple days and weeks in duration.• Delivered instructional lessons and maintained student engagement in a variety of learning environments.• Covered for unscheduled emergency teacher absences, demonstrating my flexibility and ability to adapt to rapidly changing work environments.

• Planned and implemented engaging lessons aimed at improving student content knowledge, enhancing academic skills, and promoting interest in the subject matter.• Supported students in the setting and achievement of wide-ranging academic goals.• Collaborate with colleagues to share instructional strategies, develop lessons, set and meet measurable goals, and work together determine educational objectives.• Maintained positive relationships with colleagues, students, administration, and parents. • Received exceptional scores on the Panorama assessment, a tool that uses student input to evaluate teaching performance relative to other teachers in the school and district.

• In addition to responsibilities listed in the above position, I worked with a team of four teachers to develop new curriculum for Human Geography, a newly-adopted class within the district.• Taught AP classes and hosted extra-curricular study sessions for students throughout the district.• Worked within a PLC (Professional Learning Community) focused on the transition to 1-to-1 implementation (an educational setting where each student has a personal computer in all classes).

Substituted for classes of 6-12 grade students in all subject areas while I completed my MBA.

Worked as Odom Corp’s weekend representative to Total Wine, where I stocked and organized products and relayed sales information to the weekday representative. I worked in this position during the summer while I was completing my MBA in the time between substitute jobs being available.