Systems admin specializing in Microsoft 365 cloud solutions for 40+ small businesses in the U.S. I also provide help-desk support, training and consulting services. We put an emphasis on building a relationship of trust with our clients by familiarizing ourselves with their business needs to help find simplified solutions that strike balance between productivity and security.

- Provide an exceptional customer experience, using genuine kindness and professionalism- Assist Customers in times of need to make things right; utilize emotional intelligence and problem solving skills to work towards effective solutions (not easy answers)- Collaborate with Evolvers across teams to provide timely solutions that support both guests and homeowners- Field calls, live chats and emails from Guests and/or Homeowners in a swift and professional manner- Help customers navigate their Evolve account and access all the information they need- Work across multiple booking platforms (such as Airbnb & Vrbo) to secure and adjust reservations- Document all activities in the company's CRM (Salesforce.com)

Customer ObsessionDrive a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teamsPartners with the Store Manager to align on store priorities and communication to ensure a seamless employee and customer experienceMotivate the team to effectively and passionately deliver exciting in-store experiences showcasing the latest in products and servicesAdaptabilityEffectively respond to changing in-store environment, circumstances, and situations through customer engagementsConsistently model Microsoft Values that contribute to a positive working environmentHave a level of intuitiveness to thrive in a dynamic and fast paced retail environmentDrive for ResultsTenaciously pursues positive outcomes by using effective approaches to solve problemsDrive a strong culture of operational compliance by providing supervision and accountability across the teamTakes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally Influencing for ImpactCommunicates positively to motivate and inspire teammates and sustains a positive work environment that upholds the Microsoft retail culture and valuesEngage and develop a workforce of talent through consistent coaching and constructive feedforwardPossesses the ability to persuade positive business outcomes through in-store interactions with customers and associatesCollaborationFeel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers livesCombines resources and joins efforts with peers to achieve store and company goals See less

- Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations- Troubleshoot and provide timely resolution to all customer software and hardware issues - Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate- Maintain an elite level of product knowledge in all Microsoft retail products, devices, and services offerings- Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices- Flawlessly execute the sales and service strategies of the Microsoft Retail organization- Be the in-store example of the Microsoft vision of the customer relationship- Host Community/Gaming events teaching individuals of all ages on a variety of subjects.

-Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations- Flawlessly execute the sales and service strategies of the Microsoft Retail organization- Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale- Maintain expert level product knowledge in all Microsoft retail products, devices, and services offerings- Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices- Collaborate with peers, store leaders, corporate, and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers

- Provide excellent customer service to all Publix patrons- Receive, sort and maintain all product deliveries- Maintain a clean and orderly work environment in the back receiving area as well as the sales floor- Ensure all products are fully stocked on the sales floor in a timely manner- Practice efficient time management skills in order to complete all day to day tasks

- Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations- Flawlessly execute the sales and service strategies of the Microsoft Retail organization- Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale- Maintain expert level product knowledge in all Microsoft retail products, devices, and services offerings- Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices- Collaborate with peers, store leaders, corporate, and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers