Anthony Taylor Email & Phone Number

Aubrey, Tx, Us

Frisco, Texas, United States

● Became proficient at air traffic monitoring through radar systems● Oversaw care and placement of drone aircrafts in the morning, and storing at end of day● Proficient at loading materials onto drone● Troubleshot obstacle surveys for drone mapping● Able to work with drone hardware to solve issues if needed● Used variety of mapping systems● Set up areas of operation from the start and maintained them● Had front facing interactions with businesses to establish further partnerships● Completed Site Lead responsibilities such as starting new areas of operations, meeting with multiple departments and maintaining relationships to further business goals.

Remote

● Gathers requirements from incoming calls and emails for user account and application issues● Analysis ability to application usage● Utilizes multiple web based programs● Used Microsoft Teams for main point of contact● Interfaces with tech teams for appropriate ticket resolution● Used variety of ticketing systems● Constantly worked on databases of application accounts to update privileges and accesses for users● Was in constant contact with multiple teams to organize, and delegate roles and tasks to be implemented

• Gathers requirements from incoming calls for user issues• Analysis ability to identify technical issues for improvement• Utilizes Mainframe for password reset• Performs installations for users company wide• Zoom tool used to remote into user desktop for screen shot creation added to tickets• Interfaces with tech teams for appropriate ticket resolution• Service now utilized for all ticket creation• GSuite used for internal communication with teams

• Analyst in charge of enterprise level implementation of Microsoft Surface tablets• Migrated data to OneDrive• Added Microsoft Surface tablets to domain • Ran PowerShell scripts to check software and antivirus/onedrive/transfer from SCCM• Field Service Analyst• Decommissioned Lenovo and Dell tablets for Microsoft Surface tablet implementation• Disassembled old tablet, then reassembled for salvage• Utilized premade scripts and PowerShell scripts for offboarding old units• Cleaned old units and added accessories before sending to mailroom for shipping• Removed drive for legal hold• Updated group policies, antivirus and endpoint security

Plano, Tx

• Gathered technical need requirements for companies such as: Pratt & Whitney/Otis Elevators/Carrier-UTCC/Collins Aerospace/UTRC-United Technology Research Center• Analyzed schedule adherence activity for phone efficiency using Excel-AHT for calls• Analyzed reports for call ticket data to determine reasons for high call volume• Interfaced and collaborated with managers for report generation on agents • Mentored new hires and served as a point of contact for issues • New hire employee one on one training including shadowing technique• Skype used collaboration for issues and concerns during new hire training• Tickets created in Service Now and Remedy • Utilized Active Directory and Microsoft Windows 7 & 10• Bomgar remoting tool utilized to assist users• Term Servers - accessed DXC internet to enter DXC environment for DXC software use • Charged with granting access for all new hires• Operated online SAP for password reset• Daily used web browser Safe Net for RSA and token access troubleshooting

Remote Location

• Remote role• Mentored new hire employee training class• Worked as a Training Coordinator on select projects • Scheduled new trainees• Blackboard collaboration tool used for training: Skype/Zoom/PowerPoint• Created PowerPoint training for Blackboard• Manager on duty for new hires, in absence of manager • Mastered management strategies and obligations • Learned company specific advanced software • Utilized proprietary ticketing system• Assisted multiple customers simultaneously using many software tools simultaneously• Consistent high scores on Customer Satisfaction Surveys

Ocean Springs, Ms

• Worked as a Project Lead on several projects• Projects: Moral, group projects for Town Hall, • Created new process for ticketing, making calls faster• Acted as manager for meetings• Assistant to Managers• Became proficient in management techniques • Discussed group stats and lead meetings for improvements• Trained new hires • Training Mentor• One on one training: focused on technical issues and questions• Provided feedback with systems and tools to assist production • Proficient in Android operating systems and troubleshooting them • Phone tech software specialist: camera, app, calls• Remoted into device, walk user thru phone usage, cycle software, cleared cash• Took phone call escalations and reached customer satisfaction• Ranked 3rd nationwide in tech support at AT&T • Consistent high scores on scorecard on Customer Surveys

Round Rock, Tx

• Gathered requirements from team regarding sales, analyzed data and reported to marketing team for sales improvement• Increased marketing efficiency • Assisted in building website and postal advertisements • Floor Coordinator: assisted with phone techs for answering technical questions as well as approving special pricing circumstances• Trained team in technical skills to assist sales • Trained new sales personnel: one on one, new hires shadowed, sat and monitored while learning• Excellent communication skills met customer needs via suggested products• Met best sales numbers • Broke Dell’s Cyber Monday sales floor record Monday ($57,000 booked)