Anthony Taylor Email & Phone Number

Aubrey, TX, US

Frisco, Texas, United States

• Became proficient at air traffic monitoring through radar systems
• Oversaw care and placement of drone aircrafts in the morning, and storing at end of day
• Proficient at loading materials onto drone
• Troubleshot obstacle surveys for drone mapping
• Able to work with drone hardware to solve issues if needed
• Used variety of mapping systems

Remote

• Gathers requirements from incoming calls and emails for user account and application issues
• Analysis ability to application usage
• Utilizes multiple web based programs
• Used Microsoft Teams for main point of contact
• Interfaces with tech teams for appropriate ticket resolution
• Used variety of ticketing systems

• Gathers requirements from incoming calls for user issues
• Analysis ability to identify technical issues for improvement
• Utilizes Mainframe for password reset
• Performs installations for users company wide
• Zoom tool used to remote into user desktop for screen shot creation added to tickets
• Interfaces with tech teams for appropriate ticket resolution

• Analyst in charge of enterprise level implementation of Microsoft Surface tablets
• Migrated data to OneDrive
• Added Microsoft Surface tablets to domain
• Ran PowerShell scripts to check software and antivirus/onedrive/transfer from SCCM
• Field Service Analyst
• Decommissioned Lenovo and Dell tablets for Microsoft Surface tablet implementation

Plano, TX

• Gathered technical need requirements for companies such as: Pratt & Whitney/Otis Elevators/Carrier-UTCC/Collins Aerospace/UTRC-United Technology Research Center
• Analyzed schedule adherence activity for phone efficiency using Excel-AHT for calls
• Analyzed reports for call ticket data to determine reasons for high call volume
• Interfaced and collaborated with managers for report generation on agents
• Mentored new hires and served as a point of contact for issues
• New hire employee one on one training including shadowing technique

Remote Location

• Remote role
• Mentored new hire employee training class
• Worked as a Training Coordinator on select projects
• Scheduled new trainees
• Blackboard collaboration tool used for training: Skype/Zoom/PowerPoint
• Created PowerPoint training for Blackboard

Ocean Springs, MS

• Worked as a Project Lead on several projects
• Projects: Moral, group projects for Town Hall,
• Created new process for ticketing, making calls faster
• Acted as manager for meetings
• Assistant to Managers
• Became proficient in management techniques

Round Rock, TX

• Gathered requirements from team regarding sales, analyzed data and reported to marketing team for sales improvement
• Increased marketing efficiency
• Assisted in building website and postal advertisements
• Floor Coordinator: assisted with phone techs for answering technical questions as well as approving special pricing circumstances
• Trained team in technical skills to assist sales
• Trained new sales personnel: one on one, new hires shadowed, sat and monitored while learning