Anthony Pena Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

• Authorized employees, visitors, contractors and carriers to access the facility or yard • Verified and process all inbound and outbound shipments • Conducted employee, visitor and contractor inspections to deter theft • Answered and directed all incoming phone calls • Conducted CCTV camera tours, visual inspections, fence checks, yard audits and emergency responses • Completed shift reports, incident reports and inbound and outbound logs • Partnered internally/externally with peers and leadership to meet building security, safety, and quality goals and works externally to fulfill customer needs.• Facilitates change and suggested objectives for the Asset Protection Program to create a safe and secure environment that enables continuous improvement.• Established and maintained a positive work environment through recognition, training and coaching of employees in keeping with company values.• Maintained a positive work environment where employee’s diverse backgrounds are respected and valued.• Partnered with leadership to create avenues for employees to give feedback on operational, policy and cultural aspects of their department and the building.• Actively participated in special projects, company initiatives, community building events and other leadership duties as apparent or assigned.

Anaheim, California, United States

• Served as account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of your book of business• Identified and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved• Maintained and grew monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion• Quarterbacked internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impacted overall customer success and drive customer growth• Developed strong customer relationships and serve in the role of trusted advisor to customers• Analyzed lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources• Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, partners and internal & external champions

Los Angeles, California, United States

• Supported, promoted, and actively demonstrated company values with customer service• Ensured execution and compliance of all Asset Protection initiatives, process improvements, and shortage reduction programs within stores• Developed strong, customer-focused relationships with Store Operations and Human Resources partners.• Assessed, coached and trained regarding loss prevention, compliance, operational, safety, and new topics• Worked with store management to identify priorities and develop appropriate shrinkage reduction strategies. Mentored, educated and supported them in their knowledge and skills of the company’s asset protection program. Built and fostered teamwork and understanding of shrink and it’s causes• Field Investigations - Identified, investigated, and brought to closure incidents of internal theft. Collected investigative intelligence related to ORC activity and fraud. Interviewed associates suspected of theft or fraud in accordance with company policies and properly documents all stages• Field Audit - Oversaw the inventory process to support minimizing inventory losses and achievement of shrinkage goals. Conducted shrinkage control & POS audits within the district. Reviewed and audit of procedures for inbound and outbound merchandise. Audit/Cycle Count for merchandise protection standard adherence. Teamed up with Ops DM on full day visits• Internal Audit - Analyzed and distributed District specific data to the field. Reviewed data exceptions to support strategy implementation aligned with operational goals and objectives. Ability to identify operational discrepancies• Physical Security – Designed and oversaw physical security of new store builds to include camera, alarm, gates, locks, safes, bollards and exterior components. Conducted physical building security checks and maintain proper building security standards• Developed shortage action plans in high-risk stores

Cyber/Computer Forensics And Counterterrorism

Associate Of Science - As, Business Administration And Management, General

Additional associates degrees in: Retail Management Human Resource Management Small Business Management International Business