Anthony Cruz Email & Phone Number

Costa Mesa, California, United States

Chicago, Illinois

Home Specialty Marketing - Payment Solutions

Bentonville, Arkansas / Puerto Rico

Assistant Vice President of Marketing, Sam's Club Credit Portfolio.

South Central Region

• I drive application volume to meet/exceed goals - measured as a percent increase to Op Plan.• I provide excellent client service by offering support, training, motivation, and any assistance with issues that stores/customers may have.• I enhance the implementation of in-store marketing programs and reaffirm any messages or plans set by the territory or district teams.• I develop credit awareness programs with Store/District/ Territory Management.• I audit signage, completed applications, retention requirements, and point of sale material for compliance purposes and communicate issues accordingly.• I compile and present results of on-going credit programs… then create a plan of action to further grow, continue the trend of, or course correct processes towards a mutual goal.• I consistently manage travel and marketing budgets on a monthly basis.• I attend/support store opening and relocation events.• I develop and maintain key external client relationships at store, district, and regional levels.• I develop bi-annual marketing plans for stores to support their business goals.

Central Midwest Region

• I drive application volume to meet/exceed goals - measured as a percent increase to Op Plan.• I provide excellent client service by offering support, training, motivation, and any assistance with issues that stores/customers may have.• I enhance the implementation of in-store marketing programs and reaffirm any messages or plans set by the territory or district teams.• I develop credit awareness programs with Store/District/ Territory Management.• I audit signage, completed applications, retention requirements, and point of sale material for compliance purposes and communicate issues accordingly.• I compile and present results of on-going credit programs… then create a plan of action to further grow, continue the trend of, or course correct processes towards a mutual goal.• I consistently manage travel and marketing budgets on a monthly basis.• I attend/support store opening and relocation events.• I develop and maintain key external client relationships at store, district, and regional levels.• I develop bi-annual marketing plans for stores to support their business goals.

Kingman, Arizona

• I have increased the Customer Satisfaction Index score by 4% year over year.• I have increased Animal Care by 28% year over year.• I have increased Average Transaction by 8% year over year.• I oversee the daily operation and manage all aspects of the business to ensure that it meets profitability projections. • I effectively market the store and its products/services to the community.• I am responsible for coaching, managing, and training associates and managers to peak levels of productivity, efficiency, and teamwork while encouraging an atmosphere of fun, accomplishment, ingenuity, and development.• I ensure that customers receive the high level of quality service and the personal attention that they deserve.• I manage skills to prioritize and accomplish multiple management tasks within established timeframes. • I ensure that all merchandise is properly priced, displayed, and stocked.• I ensure that all expenses are maintained within budgeted levels.

• I was number one in the region for Revenue to Budget FY ‘07.• I was the winner of the 2010 “Achievers Contest” for sales excellence.• I had the number one computer department in sales and attachment in the entire company resulting in winning a trip to the Best Buy Seattle Summit. We also maintained the number one spot in service plan attachment in computers for three months straight.• I have grand opened two Best Buy stores in my career.• I was one of the first Best Buy Mobile Store Manager in District 92 (Chicago)• I implemented and helped create new training programs, sales tracking, and employee development planning for Best Buy Mobile.• I designed and implemented a new training program for a new whole-store sales initiative called the “customer Advisor” program. I also ran 2 Nation-wide conference calls for Territory Managers on the forms, processes, and procedures that I used for the “Customer Assistant” initiative. • I provided training to Department Supervisors and Associates on key elements of the business as stated per Standard Operating Procedure.• I provided continuous feedback to associates by recognizing and rewarding successful performance and addressing performance related problems.• I administered associate evaluations and wage increase in a timely manner.• I was responsible for all accounting/cash accountability procedures.• I was responsible for all payroll functions• I drove sales by overseeing guest services.• I worked with the Store Manager and the other store management on the development and implementation of integrated store initiative/action plan.• I have completed the strength-based assessment resulting in the following top five business strengths: Activator, Win Others Over (WOO), Achiever, Input, and Competition.

• I was solely responsible for all products leaving and entering the store.• I was responsible for the store’s annual Physical Inventory• I was responsible for implementing and enforcing all Loss Prevention processes.

Peotone, Illinois

• I was responsible for all customer deliveries.• I was responsible for all shipping and receiving process for new product.• I was responsible for customer billing and payment collections at time of delivery.

Groton, Connecticut

• I was Certified through Lockheed and Martin as a fiber optic routing technician for the AN BQQ-5 Echo Sonar System on a nuclear Fast Attack Submarine• I was a SONAR operator and a division leader.• I was certified as a Quality Assurance Inspector in the US NAVY.• I held a Top Secret clearance.

Business Administration, Management And Operations

Human Resources Management And Services

Fiber Optic Routing / Computer Trouble Shooting, Navy Bqq-5E Sonar System, Certified

Fiber Optic Routing and Networking for computer off the Shelf Sonar Systems.