Anthony Murphy Email & Phone Number

Land O' Lakes, Fl, Us

Plant City, Florida, United States

Internal Title: Covert Agent - FulfilmentRemotely connect with personal and business clients to diagnose and repair operating system,network, printer and software issues using LogMeIn RescuePerform quality audits of remote workforce to ensure standardsNo supervision, responsible entirely for client interaction and meeting client expectation forrepairAutomation unavailable, performed repairs entirely hands on with limited toolset available.Extensive Windows operating system repair using DISM, SFC, CheckSUR, etcPerformed 10,000+ sessions during time in position

Brandon, Florida

Internal Title: Advanced Repair AgentPerformed diagnostic tests and repaired malfunctioning hardware and softwareCell phone repair of Galaxy S, iPhone 4+, and Moto LineReplaced motherboards, graphics cards, Power supply’s, RAM, and othersResponsible for executing all services offered by GeekSquad to resolve issues in support ofmeeting the clients definition of fixedLimited supervision, responsible for all actions taken with independent initiative on repairprocessMaintained compliance with approved toolset

Brandon, Florida

Internal Title: Operations AgentDiagnosed computer and general tech issues over the phone and in storePerformed all administrative reports and provided guidance to leadership to improve metricsResponsible for client communication and ensuring work meets the definition of fixedShipping and Receiving of client product to and from service centerPerformed computer software repair utilizing automation when relevantEffectively managed precinct talent to maintain top 25 precinct in the company out of 1100stores

Supported Hardware and Software issues representing companies such as Microsoft,GeekSquad, HP, and 47 other SupportSpace partnersProvided remote desktop technical support using LogMeIn RescueAssist S2 with onboarding of potential new ‘Experts’Ensure all technicians associated with workgroup are Platform ready and have all relevant partner certificationsImmediate remote tech support for clients PC / Computer, Printers, Outlook / Email Setup,Wireless, Networking, Anti-Virus & Security, Spyware, XP, Vista, 7, 8, 10 software installation,Identified the root cause of technical errors and resolved all errors effectively, Provided onlinetraining to the clients.

Bachelor Of Applied Science - B.A.S, Software Development, Technology Development And Management

Associate Of Arts - Aa, Computer Science